Senior Customer Quality Manager
Key Skills for This Role
Full Job Posting
Qualifications
- Bachelor’s/Masters/PHD in Engineering, Semiconductor/Quality, Electrical, Electronics, Mechanical Engineering, or relevant field with customer-facing skills and experiences.
- 10+ years in a comparable role for semiconductor quality, customer quality, automotive quality, product quality, quality management systems, PCN management, reliability engineering, failure analysis, product & test engineering or production quality control in the semiconductor industry.
- Background in customer-facing roles especially in semiconductor/automotive Industry and strategic leadership
- Hands-on skills in Quality tools and methodologies i.e. Is/Is-Not, Fault Tree Analysis, Fishbone, 5-why, 8D, statistics and structured problem-solving techniques.
- Strong technical problem solving and hands-on skills in quality tools and methodologies, especially Medical and/or automotive, e.g. APQP, ZVEI, AEC, VDA, PPAP, etc.
- In-depth knowledge of semiconductor device & package fails mechanisms/symptoms.
- Excellent ability to manage both internal and external dynamic environments and circumstances through influence and negotiation skills to respond to challenging information and situations.
- Excellent communication, technical writing and presentation skills.
- Candidate should have a solid quality / engineering background, along with good teamwork and communication skills across worldwide time zones.
- onsemi is excited to share the base salary range for this position is $169,505.00 to $287,500.00 exclusive of fringe benefits or potential bonuses. The final pay rate for the successful candidate will depend on geographic location, skills, education, experience, and/or consideration of internal equity of our current team members. We also offer a competitive benefits package. https://www.onsemi.com/site/pdf/Benefits-Summary-USA.pdf
Responsibilities
- Be the key customer interface to manage customers' quality requirements and develop customer relationships.
- Lead customer quality improvement programs for customer KPI improvement (customer KPIs customer quality card, Customer scorecards via QBRs)
- Lead cross functional problem-solving activities and 8D and improve 5D cycle time by driving cross-functional global 8D teams to ensure expedient resolution of customer quality issues from initiation to closure.
- Improve Customer trust factors by listening & reviewing customer voice of concern, reconcile customer Issues & hot items & setting up clear strategies to improve them towards customer satisfaction.
- Solid Semiconductor/Automotive Quality/Engineering background
- Review of Customer Quality requirements and improving overall CQE KPIs
- Be a SME and drive closure of all quality-related issues, RMAs, and customer requests ensuring key stakeholders are informed on major customer quality topics.
- Handle semiconductor/automotive customer field returns/8D/FA cases, and audit support.
- Establish and maintain a healthy customer relationship to increase customer satisfaction and conduct periodic feedback from customers.
- Ability to describe faults, manage analysis processes, and set up corrective actions with cross-functional teams.
- Provide timely containment of customer escalations based on risk assessment and preliminary FA analysis.
- Follow up and collaborate with customers to resolve issues, and timely report issues and handle emergency cases independently.
- Summarize customer quality issues and take ownership of resolution in the assigned areas by promoting customer dashboard, customer pulse and customer score card techniques.
- Act as a host for customer quality audits and conduct/support successful audits and closure of post audit improvement/action items.
- Able to handle customer PCN (Product Change Notices) in a timely manner without impacting on customer quality, form fit and functioning of the device.
- Willing to travel both domestically and internationally.
About 151 Semiconductor Components Industries, LLC
Supplier of intelligent power and sensing technologies.
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