Senior Coordinator - Supply Chain

About This Role

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What You'll Be Doing Purchase Orders and Transfers:

• Process all purchase orders in transactional CORE system
• Create correct system transfers to this movement (warehouse to store, intra-stores, intercountry, return to vendor, temporarily stock loan)
• Follow-up with suppliers and update system on back-orders
• Maintain up-to-date order log at all time
• Support brand demands ensuring immediate actions and remedies to merchandise movement requirement
• Initiate basic re-orders if required to maintain coverage

Sales Order Processing

• Receive sales orders and register on control listing
• Ensure all customer shipping requirements are completed
• Issue relevant documentation and follow-up with clients for the shipping of goods
• Generate invoice after completion of sales order
• Prepare credit note and other documents as and when required
• Coordinate between staff from warehouse, office and sales for any clarification for accurate sales order processing
• Perform data entries of required information to produce KPI’s and monthly reporting figures

Pricing Management And Promotions

• Ensure that maintenance of prices (price markdowns, promotions in stores) is performed correctly and on time in the system
• Escalate issues in price maintenance (e.g. promotions)
• Follow and ensure timely update of lists/SKU in the system for promotions, special marketing events and discount period
• Ensure replenishment requests are timely uploaded while ensuring correct stock request in system during peak period to maximize sales
• Coordination with Stores for barcode and sticker discrepancies

Drop Shipment

• Raise purchase orders for shipments from supplier directly to the customer

Inbound Stock Variance

• Identify reasons for discrepancies in invoice matching in system (price or quantity), escalate to RDBS Manager to take a decision on resolution if needed and introduce new invoices in system for resolution of discrepancies
• Raise replacement purchase orders or debit / credit notes in the system as per the instructions from RDBS Manager
• Resolve defects at the warehouse side by analyzing the available data and using internal tools, proposing corrective actions to prevent future similar problems that might appear at the supply chain level

Stock Readiness

• Coordinate with store operations for all transaction clean up/closure in system as a pre-requisite of store control team

What You’ll Need To Succeed

• Diplomatic and tactful approach
• Excellent listening skills
• Humble and respectful attitude
• Open to learning and continuous improvement
• Strong communication skills
• Experience Preference in import/export & logistics
• Advanced Excel skills

What We Can Offer You With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.