Senior Conversational Designer

Role overview

Responsibilities

• Design assistant and agent workflows from concept through launch, including discovery, transactions, support resolution, and complex tasks.
• Create conversation flows, prompts, agent instructions, clarification, error recovery, and escalation patterns.
• Build reusable conversation frameworks, voice and tone guidance, prompt patterns, libraries, and governance practices.
• Prototype and evaluate experiences through research, usability testing, prompt evaluation, analytics, and experimentation.
• Communicate AI intent, confidence, progress, limitations, recommendations, and outcomes clearly.
• Mentor partners, influence product direction, and apply advances in conversational AI, agents, multimodal interaction, and LLMs.

Minimum qualifications

• At least 5 years designing digital product experiences, including 3 or more years in conversational, AI-powered, or content-rich experiences.
• Hands-on experience designing conversational experiences for AI assistants, copilots, chat, or other AI-driven customer interactions.
• Strong understanding of conversation design, dialogue architecture, prompt design, interaction design, and information architecture.
• Experience designing LLM applications, including prompt iteration, AI behavior design, and conversation evaluation.
• Ability to simplify technical concepts, collaborate across product and technical disciplines, and communicate effectively.
• Portfolio showing conversation design, systems thinking, interaction design, and measurable customer impact.
• Comfort operating in ambiguity and shaping new interaction patterns.

Preferred qualifications

• Experience with agentic AI, multi-step workflows, or tool use; AI-powered commerce, support, customer success, or enterprise SaaS.
• Experience with multimodal interactions, evaluation frameworks, conversation analytics, experimentation, reusable design systems, or prompt libraries.
• Familiarity with responsible AI principles and AI-assisted design tools; experience in complex cross-functional organizations.

Salary transparency

• For Canada-based roles, starting base salary is expected to be CAD 94,000 to CAD 137,500 per year; offers may vary by experience and geographic location.
• Compensation may also include annual cash bonuses, sales commissions where applicable, stock grants, and benefits.

Onboarding

• The role may require in-person onboarding and/or in-person identity verification.