Senior Communications Coordinator / Digital Communications Manager
Role Overview
Lead execution, governance, and optimization of customer communications across digital channels.
Own digital content platforms, communication journeys, UAT, chatbot administration, release management, and stakeholder coordination.
Key Skills for This Role
Full Job Posting
Role purpose
Lead execution, governance, and optimization of customer communications across digital channels.
Own digital content platforms, communication journeys, UAT, chatbot administration, release management, and stakeholder coordination.
Key responsibilities
- Lead customer communications across mobile app, web, email, SMS, push notifications, and emerging digital channels.
- Own platform governance, content publishing, release validation, and production deployments.
- Manage UAT, regression testing, defect resolution, and customer journey validation.
- Administer and optimize CMS, chatbot, conversational AI, and knowledge management systems.
- Drive content strategy, lifecycle management, migrations, and digital asset governance.
- Coordinate with product, technology, digital banking, CRM, UX, compliance, and vendors.
- Monitor communication effectiveness, platform performance, engagement metrics, and operational KPIs.
- Identify automation and AI opportunities and establish communication standards, testing frameworks, controls, and procedures.
Experience and qualifications
- 10+ years in digital communications, digital channels, CRM operations, digital banking, content management, or customer engagement platforms.
- Strong experience with enterprise CMS platforms such as Sitecore, AEM, Drupal, or similar.
- Experience leading UAT, release management, digital platform enhancements, and customer journey testing.
- Hands-on experience with conversational AI, chatbots, knowledge bases, and customer engagement platforms.
- Banking, financial services, FinTech, or large-scale digital organization experience is preferred.
- Strong understanding of Agile delivery, JIRA, digital analytics, and customer experience management.
- Ability to manage senior stakeholders, vendors, and cross-functional teams.
Key skills
- Digital communications and customer journey management.
- Enterprise CMS, including Sitecore and AEM.
- UAT, release management, conversational AI, and chatbot platforms.
- Content governance, stakeholder and vendor management, Agile delivery, and JIRA.
- Digital banking, process automation, regulatory awareness, and data-driven customer engagement.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at DICETEK LLC
Recruitment Coordinator (UAE National)
, UAE
The employer is seeking a junior Recruitment Coordinator to coordinate outsourced recruitment and onboarding with internal departments and vendors. A diploma is required, along with essential written and spoken English a
English Content Specialist
, UAE
The employer is seeking an English Content Specialist to develop, proofread, and refine customer and marketing content while maintaining the bank’s brand voice. Candidates should have excellent written English; a relevan
SOC Analyst – L1 (Security Operations Center)
, UAE
The employer is seeking an L1 SOC Analyst to monitor security alerts, investigate potential incidents, and support incident response. Candidates should have 1–3 years of SOC or cybersecurity experience, foundational SIEM
System Engineer
, UAE
The key skills should be very well versed with following. Windows/Linux workload Migration using the VMware VCAF– Latest and N-2 Versions AD, Setup and Migration, FSMO and AD GPO tools set mastery. CIS based security H
S2I Business Support Analyst - Oracle Fusion S2I
, UAE
The role provides business support to Group Sourcing during an Oracle Fusion S2I implementation, from data readiness and documentation through UAT, go-live, and stabilization. Applicants need ERP or Oracle Fusion impleme
Senior Business Analyst – Oracle Fusion S2I
, UAE
The employer is seeking a senior business analyst to support Group Sourcing through an Oracle Fusion S2I implementation. The role covers procurement requirements, solution validation, testing and UAT, AI use cases, chang
Senior Project Manager – Oracle Fusion ERP
, UAE
The employer seeks a Senior Project Manager to lead key phases of an ongoing Oracle Fusion Cloud ERP implementation. The role covers end-to-end delivery, UAT, data migration, cutover, go-live, and post-launch stabilizati
Manager - Technology Lifecycle and Resilience
, UAE
DICETEK is seeking a Manager for Technology Lifecycle and Resilience to lead a Technology/Application Lifecycle Management framework and enterprise resilience architecture. The role requires 12+ years in enterprise or so
Recruitment Coordinator (UAE National)
, UAE
English Content Specialist
, UAE
SOC Analyst – L1 (Security Operations Center)
, UAE
System Engineer
, UAE
S2I Business Support Analyst - Oracle Fusion S2I
, UAE
Senior Business Analyst – Oracle Fusion S2I
, UAE
Senior Project Manager – Oracle Fusion ERP
, UAE
Manager - Technology Lifecycle and Resilience
, UAE