Senior Collection Specialist
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About the Role
We are seeking a detail-oriented and results-driven Senior Collection Specialist to join our team in Riyadh, Saudi Arabia.
Key Skills for This Role
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Job Description
- We are seeking a detail-oriented and results-driven Senior Collection Specialist to join our team in Riyadh, Saudi Arabia.
- In this role, you will take ownership of our accounts receivable portfolio, developing and executing effective collection strategies to maximize recovery rates while maintaining professional client relationships.
- You will analyze financial data, manage complex collection cases, and ensure compliance with all applicable regulations.
- The ideal candidate will demonstrate strong analytical abilities, exceptional organizational skills, and a commitment to achieving collection targets through persistent and professional engagement.
- Manage and oversee the collection of outstanding accounts receivable, ensuring timely recovery of funds
- Develop, implement, and refine collection strategies to improve recovery rates and minimize bad debt
- Communicate professionally with clients regarding payment obligations, payment terms, and collection actions
- Analyze aging reports, payment patterns, and account data to identify trends and opportunities for improvement
- Negotiate payment arrangements, settlements, and alternative payment solutions with clients
- Maintain accurate and organized records of all collection activities, communications, and outcomes
- Monitor and report on collection metrics, key performance indicators (KPIs), and departmental performance
- Escalate complex or high-value collection cases to management when necessary
- Ensure all collection activities comply with relevant laws, regulations, and company policies
- Prepare detailed collection reports and provide recommendations for process improvements
- Collaborate with other departments to resolve billing disputes and account discrepancies
Qualifications
- Minimum 5 years of professional experience in collections, accounts receivable, or related financial roles
- Proven track record of successfully managing and collecting outstanding accounts
- Strong knowledge of collection techniques, strategies, and best practices
- Excellent communication and negotiation skills with the ability to handle difficult conversations professionally
- Advanced proficiency in data analysis and financial reporting
- Proficiency with accounts receivable software, collection management systems, and Microsoft Office Suite
- Comprehensive understanding of collection laws, regulations, and compliance requirements
- Exceptional attention to detail and organizational skills
- Strong time management abilities with capacity to manage multiple accounts simultaneously
- Demonstrated problem-solving skills and ability to work independently
- Preferred: Experience with customer relationship management (CRM) systems
- Preferred: Bilingual capabilities in Arabic and English
- Preferred: Leadership or supervisory experience in a collections environment
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