Senior Client Services Specialist (CAN)

Role overview

Administration

• Prepare, control, and maintain legal documents throughout transactions and due diligence, including letters of intent, offers, proposals, agreements, amendments, waivers, and extensions.
• Maintain property listings, track expiry dates, prepare documentation, record listing correspondence, and update client reports.
• Work with agents on initiatives and projects; coordinate deal processing with Accounting.
• Schedule meetings, appointments, property tours, and travel.
• Proofread and edit copy; support correspondence and file management, scanning, photocopying, and distribution of marketing materials.

Marketing and research

• Create client-specific packages, presentations, and proposals.
• Coordinate listing marketing materials, including brochures, emails, invitations, signage, and announcements, while maintaining brand standards.
• Update company website listings and other listings as advised.
• Research market information using CRM and third-party databases such as MLS, Altus, and CoStar.
• Prepare property availability surveys and other applicable research collateral; update CRM with current market and client information.

Qualifications

• Minimum five years of real estate experience and/or a diploma or degree relevant to real estate.
• Advanced knowledge and efficient use of Word, Excel, PowerPoint, and Outlook.
• Independent, self-starting approach and ability to work in a team-oriented environment.
• Attention to detail; ability to manage flexible tasks and interpret and create business documentation.
• Ability to write reports and correspondence, format presentations, and communicate effectively in writing and verbally.
• Excellent proofreading and editing skills; ability to multitask, manage time, and handle pressure, deadlines, and limited supervision.
• Ability to maintain discretion regarding personnel and industry-related matters.
• Strong leadership, communication, transaction ownership, and project management from concept to execution.

Preferred software

• Adobe Creative Suite experience, including InDesign, Photoshop, Illustrator, and Acrobat, is preferred.

Workplace

• The role is located in the company’s Calgary office.

About Avison Young