Senior Client Advisor - Harrods

To maximize sales revenue within the Dunhill concession at Harrods while building a strong client base and providing an exceptional level of customer service that sets the highest benchmark for the luxury retail industry. This includes exceeding customer expectations by providing exceptional service in accordance with the brand codes.

To achieve individual sales and KPIs targets set by Store Manager

Develop a client centric culture in Store. Accelerate your client recruitment and increase your client loyalty by animating your individual client portfolio

Develop the potential of each product line, ensuring merchandising aligns with the Dunhill image and store objectives

Assist in coordinating in-store promotional events

Develop relationship with Harrods personal shopper team to create new sales opportunities

Exceed customer expectations by providing innovative, exceptional service

Follow a forward-thinking approach to anticipate and address customer needs, capturing customer data

Maintain stock in optimal condition

Handle exchanges and special requests

Develop and maintain good internal communication with other Dunhill stores and Head Office

Effectively and efficiently handle customer complaints in line with company policy

Accurately follow all systems and procedures In accordance to Company's policies

Ensure all forms and procedures are used correctly, following through to completion

Utilize all available forms of communication to ensure collaboration

Stay informed of all company communications

Health & safety:

Adhere to all company rules and HSE legislation

Adhere to company and Harrods store security procedures

Know how to use tagging and other security systems

Participate in all audits and counts

Assist in minimizing shrinkage

Proven experience in retailing, ideally within the luxury goods sector or a similar service-oriented industry (e.g., hospitality)

Demonstrated understanding of the luxury market and its nuances

Sound product knowledge, ideally with experience selling high-value goods

Proficiency in using POS systems

Familiarity with retail inventory management software

Basic understanding of CRM systems

Excellent communication skills, both written and verbal, with the ability to communicate effectively with diverse individuals at all levels

Articulate and well-mannered, with a polished and professional personal presentation

Strong interpersonal skills and the ability to build rapport with customers quickly and effectively

Ability to represent the Alfred Dunhill brand effectively and with confidence

Ability to work both independently and as part of a team

Ability to handle customer complaints and resolve issues professionally and efficiently

Ability to work under pressure and meet deadlines

Proactive and solution-oriented approach to problem-solving

Strong organizational and time management skills

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

We value freedom, collegiality, loyalty, and solidarity

We foster empathy, curiosity, courage, humility, and integrity

We care for the world we live in

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

Initial screening call with Richemont Talent Team

Interview with the Hiring Manager

Interview with the Senior HR Manager