Boutique Manager

KEY RESPONSIBILITIES

• Business Performance & Operations
• Drive performance to consistently achieve sales targets and KPIs, maximize business profitability
• Analyze performance to identify business needs and turn them into individual actions and objectives
• Lead the team to successfully implement and achieve business growth in new retail channels
• Ensure operations comply with company policy while consistently improving the functioning of the boutique.
• Maintain boutique image according to the brand’s standards
• Build and maintain strong collaboration with stakeholders as well as office team
• Client Experience & Development
• Demonstrate leadership by playing an active role inside and outside the boutique through hosting clients, and ensure best personalized client experience is provided
• Lead the team to host clients with the ability to establish strong relationships
• Execute service excellence to increase client satisfaction and retain customer loyalty
• Establish brand and boutique presence in the market, propose local events through continuous networking, capture competitive market share through community outreach
• Influence team to strengthen Client Relationship Management (CRM) mindset, utilize CRM tools and analysis to enhance client experience
• Manage client database by applying IWC’s guidelines
• People Development
• Identify and recruit new talents, compose and retain a high performing team
• Lead by example demonstrating passion towards IWC, know our brand’s products, mission and value
• Conduct in-store training, coaching and daily briefs
• Build individual objectives and development plans
• Conduct one-to-one coaching sessions to review performance and provide constructive feedback
• Oversee annual review process for boutique staff, assess team and individual performances
• PROFILE
• Strong entrepreneurial spirit, leadership skills and sales skills
• Excellent communicator who is passionate in building relationship and networking, with strong social skills
• High emotional intelligence and general education
• Ability to positively lead, coach and develop talents / team members from different backgrounds
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
• Strong sense for client satisfaction, luxury experience, etiquette and human behavior
• Manifest customer centricity mindset in all aspects of the business
• Open and outgoing personality
• Team player with good interpersonal competences and empathy
• Fluent in English and ideally one more relevant tourist language
• 4-5 years of boutique management experience or equivalent experience in hospitality
• Applicants with background in luxury retail or hospitality preferred
• We Offer – Canada
• Richemont cares about our associates’ health and wellbeing and offers a comprehensive benefits program to support you and your loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. We offer access to the employee assistance program to support you and your household members through life’s challenges. The company offers income protection solutions including life insurance, disability benefits, wellness reimbursement, and the RRSP program with employer match. Understanding the importance of work-life balance, our package includes a maternity leave top-up program and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
• At Richemont, We Craft the Future!
• Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation. Expected salary range: $90,000.00 to $100,000.00. Salary will be determined based on relevant skills and experience.
• Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.
• Expected salary range: $90,000.00 to $100,000.00. Salary will be determined based on relevant skills and experience.