Senior Channel Manager, FluentStream

We’re looking for a Senior Channel Manager who can own and grow a portfolio of channel partners that consistently delivers SMB deal volume for FluentStream. This is a high-autonomy role for a seasoned channel professional who brings a proven playbook, a strong partner network, and the judgment to build something that scales.

You will own a growing portfolio of channel partners, drive partner-led pipeline through active co-selling and enablement, and collaborate with Marketing to develop campaigns that produce results. You’ll also help shape how we recruit and activate partners at scale, bringing your experience to bear on process and approach, not just execution. Success looks like a reliable rhythm of partner-sourced bookings, strong partner relationships, and a growing bench of active producers.

Own bookings targets through a portfolio of channel partners, driving consistent deal volume by recruiting new partners and maximizing production from existing ones

Build and execute a partner recruitment strategy that targets agents, MSPs, IT consultants, and strategic resellers with the profile and capacity to deliver sustained results

Develop and implement structured activation plans for new and dormant partners, with clear milestones from onboarding through first deal and ongoing productivity

Lead and support partner-sourced opportunities through the full sales cycle, including discovery, demos, and close, while coaching partner reps to increase their independent deal velocity

Collaborate with Marketing to design, execute, and continuously improve co-marketing campaigns and partner enablement programs that generate measurable pipeline

Build deep, multi-threaded relationships within partner organizations, from ownership and leadership to field reps, ensuring FluentStream is a preferred and trusted vendor

Serve as a product and sales motion expert for your partner portfolio, providing training, deal support, and enablement that meaningfully shortens time-to-revenue and improves close rates

Leverage AI tools throughout the channel workflow, including partner research, outreach, enablement content, and deal coaching, to accelerate partner activation and improve win rates

Accurately forecast bookings, maintain clean pipeline hygiene, and keep all activity current in Salesforce

Represent FluentStream at partner events, industry conferences, and joint customer meetings as needed

Surface patterns, gaps, and opportunities from the field to Channel Marketing, Product, and cross-functional stakeholders, contributing to ongoing improvements in our partner program and go-to-market approach

7+ years of experience in indirect or channel sales, with a demonstrated track record of owning a partner portfolio and consistently hitting or exceeding quota

Deep experience selling UCaaS, VoIP, telecom, or related technology solutions through channel partners, with a strong understanding of how agents, MSPs, and resellers evaluate, sell, and support these offerings

Proven success building durable, high-performing partner relationships that drive sustained bookings growth and long-term revenue production

Strong working knowledge of VoIP, UCaaS, SIP, and related technologies, with the technical credibility to support complex partner and customer conversations

Experience leading joint sales efforts and managing multi-stakeholder opportunities, with the ability to engage effectively with partner principals, sales teams, and end customers

Exceptional communication, relationship-building, and interpersonal skills, with a talent for establishing trust quickly, influencing without authority, and building credibility with partners and customers alike

Demonstrated ability to operate independently, manage a portfolio of partners, and prioritize competing initiatives in a high-autonomy environment

Customer- and partner-centric mindset, combined with a proactive, results-oriented approach, strong organizational skills, attention to detail, and the ability to manage multiple priorities effectively

Proficiency with Salesforce or a comparable CRM platform, Microsoft Excel and PowerPoint, and modern sales engagement tools; familiarity with Apollo or similar platforms is advantageous

Experience leveraging AI-powered tools for prospecting, partner recruitment, enablement, sales coaching, research, and productivity enhancement is highly valued

Ability to travel up to 25% for partner meetings, joint sales calls, and industry events

Bachelor’s degree or equivalent professional experience preferred

This role offers a base salary and commission structure designed to reward performance and business growth. The expected On-Target Earnings (OTE) for this position are up to $150,000 annually, with actual earnings dependent on performance against targets. Actual base pay will vary based on factors such as experience, skills, education, and location. The pay range is subject to change and may be modified in the future.