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Senior Change & Adoption Manager - Digital Transformation

Australian Retirement Trust
Brisbane, AUS
Full-time
Manager
Hybrid
Discovered Yesterday
CommunicationNegotiation

Full Job Posting

Qualifications

  • It goes without saying you'll be a seasoned change manager with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:
  • You have substantial experience leading change across complex digital, technology or operating model transformations.
  • Your knowledge of organisational change, readiness, adoption and behaviour change is highly developed.
  • You'll have demonstrated success influencing and coaching executives and senior leaders through change.
  • You're skilled in stakeholder engagement, facilitation, communication and negotiation.
  • You have experience integrating change management with agile, iterative or vendor-led delivery approaches.
  • Your ability to identify barriers and translate insights into practical actions is well established.
  • You'll have experience developing and measuring adoption, readiness and benefits outcomes.
  • You're qualified in a recognised change methodology such as Prosci, APMG or equivalent.
  • You have experience working within regulated and operationally complex environments.
  • Your background may include financial services, life insurance, superannuation or related industries.
  • You'll hold a tertiary qualification in psychology, communications, human resources, business or a related discipline.
  • You're familiar with service design, human-centred design, organisational design or operating model change initiatives.

Responsibilities

  • Day to day, you'll:
  • Develop and deliver integrated change and adoption strategies aligned with program outcomes and delivery milestones.
  • Lead stakeholder analysis, change impact assessments, readiness activities and adoption planning.
  • Build leadership alignment through coaching, engagement and sponsorship strategies.
  • Identify resistance drivers and develop targeted interventions that improve engagement and adoption.
  • Partner with project teams to ensure people and operational impacts are considered throughout delivery.
  • Design and facilitate workshops, co-design activities and stakeholder engagement forums.
  • Develop and deliver change plans covering communications, learning, capability and business readiness.
  • Define adoption and readiness measures and provide reporting on change risks and outcomes.
  • Support leaders through role, process and operating model changes.
  • Provide guidance, coaching and quality assurance to change practitioners contributing to the program.

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