Senior Case Manager

The primary purpose of the Senior Case Manager role is to effectively manage an assigned portfolio of claims for our self-insured clients.

Supporting customers step-by-step through our Case Management and Injury Management programs

Ensuring all case management actions are completed on time and with quality of a positive customer experience in mind

Developing trusted relationships with the customers that you support

Providing ideas and innovations that support the team in being better

Having an attitude that empathises with the needs of the injured worker and a desire to help them in their recovery

About you

Minimum of 2 years case management experience within NSW Workers Compensation, either for a Self-Insurer or Work Cover NSW

Experience in supporting people who have sustained complex injuries

An empathetic style and customer focused approach which allows you to ‘walk in our customer's shoes

The ability to handle challenging situations and to act in a professional and responsive manner

Mentoring other case managers within the team

A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!

Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.

Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.

Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

For more details about our benefits, visit the Allianz Careers site.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

Important Notice:

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Examples of official Allianz email addresses à [email protected] | [email protected] | [email protected]

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.