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Senior Business Systems Lead

International SOS
Phoenix, USA
Full-time
Onsite
Discovered 3 weeks ago
Enterprise business application supportMicrosoft SQL ServerSQL queries, views, and stored proceduresERP systemsApplication integrationsAPIs

Full Job Posting

Position summary

The Senior Business Systems Analyst supports, enhances, integrates, and improves MedAire’s business-critical applications.

Systems support order management, warehouse operations, inventory, fulfillment, logistics, shipping, customer service, and reporting.

Primary responsibilities

  • Own assigned business applications and business processes; administer, maintain, troubleshoot, and enhance applications.
  • Resolve production issues and defects, and coordinate upgrades, testing, deployments, and application changes.
  • Maintain internal and third-party integrations, including APIs, file-based interfaces, database-driven integrations, and reliable data exchange.
  • Create and maintain reports, queries, dashboards, and data extracts; optimize SQL queries, views, and stored procedures.
  • Partner with stakeholders on requirements, process analysis, automation, efficiency improvements, and system enhancements.
  • Participate in project planning, testing, implementation, and user training.
  • Coordinate application vendors and support partners, including issue resolution, software updates, and enhancement work.
  • Maintain technical documentation, process flows, system diagrams, and support procedures; support knowledge transfer and cross-training.

Desired experience and qualifications

  • Bachelor’s degree in Information Systems, Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience.
  • At least five years of experience supporting enterprise business applications.
  • Strong Microsoft SQL Server experience, including query development, reporting, views, and stored procedures.
  • Experience with ERP systems, integrated applications, application integrations, APIs, and data exchange.
  • Experience supporting warehouse, inventory, fulfillment, logistics, shipping, or order management systems.
  • Strong analytical, troubleshooting, problem-solving, and communication skills.
  • Experience working with business users, operational stakeholders, and third-party vendors.

Key areas of ownership and success measures

Ownership includes ERP and integrated business applications, warehouse and inventory systems, order management, fulfillment, logistics, shipping, integrations, SQL reporting, requirements, and vendor coordination.

Success measures include reliable applications, timely incident resolution, successful enhancements and integrations, stakeholder feedback, accurate documentation, improved efficiency, and reduced key-person dependency.

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