Senior Business Systems Analyst

About the organization

Role overview

Key responsibilities

• Lead new system implementations, upgrades, testing, and analysis of business and technology processes.
• Capture and document functional and non-functional requirements, including security and privacy; confirm business needs and present fit-gap solution options.
• Analyze current and future-state processes; improve CRM processes and identify IT automation opportunities.
• Create user stories, acceptance criteria, functional designs, specifications, deployment plans, use cases, and application business rules.
• Work with developers and QA to review builds; partner with Information Security on requirements and remediation.
• Evaluate SaaS and vendor solutions and conduct risk assessments with Information Security, Privacy, and Procurement.
• Support deployment and change management; perform data analysis, mapping, integration specifications, and standards-aligned schema changes.
• Define and test sensitivity labels, data loss prevention, and retention requirements; design SharePoint site structures, permissions, and metadata.
• Analyze content for migration and cleanup, manage oversharing risks, and maintain traceability between requirements and tests.
• Support architecture and application change planning, project portfolio reporting, delivery, early-life support, knowledge transfer, and complex escalations.

Qualifications and knowledge

• Relevant bachelor’s degree or equivalent combination of education and experience; at least five years of progressive relevant experience, including senior- or lead-level responsibilities.
• Experience creating functional specifications, user stories, and acceptance criteria; ability to translate policies and strategy into technical solutions.
• Strong stakeholder collaboration, analytical thinking, problem-solving, process modelling, judgment, organization, accuracy, and confidentiality.
• Proficiency in SQL and data analysis; understanding of APIs, integrations, identity, data structures, SaaS architecture, SDLC, CI/CD, and application security.
• Knowledge of SaaS procurement, RFPs, evaluation models, proof-of-concepts, total cost of ownership, and vendor security/risk reviews.
• Knowledge of privacy-by-design, data mapping, Privacy Impact Assessments, and applicable privacy legislation.
• Working knowledge of Microsoft Purview and SharePoint Online information architecture.
• Certifications such as CBAP, PMI-PBA, PMP, or Lean Six Sigma are an asset; BPMN, UML, and data flow diagram techniques are referenced as modelling methods.
• Familiarity with Jira, Azure DevOps, Confluence, NIST AI Risk Management Framework, ISO/IEC 42001, and generative AI risks is described.

Compensation

• The salary range is CAD 108,000 to CAD 117,000 annually; starting pay depends on relevant qualifications, internal salary comparisons, market conditions, and other factors.
• Benefits include paid time off, extended healthcare, and participation in the Municipal Pension Plan.

Work arrangement

• The employer offers a hybrid work model with an assigned schedule and a flexible work environment.

Application

• Applications should include a cover letter and resume; the posting states a November 6, 2026 priority deadline and remains open until filled.
• Reference, education, credential, and criminal record verifications may be required for finalists.