Senior Business Process Analyst

Enlyte is seeking a Senior Business Process Analyst to play a critical role in driving strategic business initiatives and operational excellence across our claims organization. This position blends deep analytical expertise with process optimization and strategic insight to help improve outcomes across product, pricing, and end‑to‑end claims operations.

You’ll work at the intersection of data, process, and strategy—partnering across business, IT, and leadership teams to translate insights into meaningful, measurable business impact.

Drive data‑driven decision‑making , leveraging advanced analytical and visualization tools ( Excel, Visio, PowerPoint, dashboards ) to deliver actionable insights

Lead process analysis and optimization efforts, mapping complex claims workflows and identifying opportunities to improve efficiency, quality, and cost outcomes

Own end‑to‑end initiatives , from data collection and analysis through recommendation development and executive‑level presentation

Gather and translate business needs into clear, actionable requirements , ensuring alignment between stakeholders and delivery teams

Partner with cross‑functional teams to support product portfolio, pricing analysis, and strategic initiatives

Plan and implement continuous improvement initiatives using Lean, Six Sigma, or re‑engineering techniques

Develop and track performance metrics , conduct root‑cause analysis, and align improvements to identified performance gaps

Perform cost‑benefit and ROI analyses to quantify the value of proposed solutions

Communicate progress, insights, and recommendations clearly to technical and non‑technical audiences

Document technical workflows and end to end operations processes

Strong experience as a Senior Business or Process Analyst , ideally within Workers’ Compensation or insurance‑based claims environments

Deep understanding of claims lifecycles, regulations, and industry terminology

Proven ability to operate effectively in Agile environments , adapting to evolving priorities and fast‑paced delivery cycles

Exceptional stakeholder management and executive communication skills

A balance of strategic thinking and hands‑on execution , with a continuous improvement mindset and strong ROI focus

This is an opportunity to make a tangible impact—improving how work gets done, influencing business strategy, and delivering measurable value in a growth‑oriented organization. If you enjoy solving complex problems, leading change, and turning insight into action, we’d love to hear from you.

Bachelor’s degree in Economics, Business Administration, or 5+ years in related field.

Experience in data analysis, project management, consulting, or related field.

Ability to use analytical, logical, and organizational skills to make business decisions using complex information.

Advanced proficiency in Excel for data analysis.

Excellent critical and strategic thinking skills.

Excellent verbal and written communication skills with the ability to present and explain complex information clearly.

Strong, self-motivated team player.

We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $64,200 - $74,100 annually , and will be based on a number of additional factors including skills, experience, and education.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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