Senior Business Analyst

Role overview

What you will do

• Balance business needs with user-centred design across digital products and projects.
• Deliver digital tools for frontline services, extend public website portal services, and implement AI solutions for back-office functions.
• Gather and refine requirements with users and business stakeholders; write user stories and clear acceptance criteria for development.
• Work on roadmap and backlog initiatives, attend Agile design workshops, and participate in peer reviews.
• Identify process improvements through digital technology, especially automation.
• Design end-to-end service journeys and customer experiences; produce documentation, process diagrams, and wireframes.
• Develop evidence-based proposals with colleagues, including Solution Architects.

What the employer needs

• Strong experience in business analysis, service design, or a similar role within a technology or digital delivery team.
• Essential experience in digital transformation, organizational improvement, and delivering value for money.
• Experience with development methodologies and Agile delivery.
• Experience managing customer, stakeholder, and supplier relationships; confidence communicating with varied stakeholders.
• Strong analytical skills, attention to detail, workload prioritization, and clear communication of complex information.
• A recognized Business Analysis or similar qualification is desirable.
• Education service and/or Capita One knowledge is desirable.

Work arrangement

• Hybrid work combines the Badminton Road office in Yate with working from home.

Benefits and culture

• Benefits include annual leave, wellbeing support, staff discounts, flexible working, and training and development.
• The council describes a diverse team, investment in technology, and a focus on innovation and community services.