Senior Business Analyst - Payments
Full Job Posting
Responsibilities
- What you’ll be doing
- As a Senior Business Analyst, you'll help define and deliver business solutions that support strategic objectives and improve customer outcomes. You'll work with stakeholders to understand requirements, design target operating models, map processes and customer journeys, and identify opportunities for continuous improvement.
- You'll be responsible for gathering, documenting and validating requirements, evaluating solution options and ensuring traceability throughout delivery. You'll provide recommendations based on sound analysis, balancing business needs, customer experience, risk, cost and timescales.
- Working collaboratively across multiple teams, you'll support the successful delivery of change initiatives, provide solution assurance and help ensure new solutions are embedded effectively within the business.
- About you
- Proven experience as a Senior Business Analyst, Business Analyst or Solution Designer, ideally within financial services.
- Strong analytical and problem-solving skills with the ability to translate business needs into practical solutions.
- Experience delivering complex, cross-functional change initiatives.
- Strong requirements gathering, documentation and stakeholder management skills.
- Knowledge of process mapping, customer journey mapping and continuous improvement techniques.
- Understanding of business processes, technology and the software development lifecycle.
- Familiarity with a range of delivery methodologies and frameworks.
- Excellent communication and influencing skills with the ability to engage stakeholders at all levels.
- Experience leading or supporting teams across multiple projects and locations.
- A collaborative mindset with a passion for delivering business change and improving customer outcomes.
- Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
- You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Qualifications
- The extras you’ll get
- There are all sorts of employee benefits available at Nationwide, including:
- 25 days holiday, pro rata
- Private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
- Banking – but fairer, more rewarding, and for the good of society
- We forge our own path at Nationwide.
- As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
- If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
- At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
- We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
- What to do next
- If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
- We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
- Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy .
- If you want to find out more about using AI in our recruitment process, please read more here .
- Disability Confident
- We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.
- That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support .
- Apply safely with Nationwide
- Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.
- The hiring manager for this role is John Mackney, and the main recruitment contact is Bhavit Panchmatia.
- Please note that should you be successful in securing this role, the job title on our internal systems will be Senior Business Analyst.
About Nationwide Building Society
Member-owned UK building society providing mortgages, savings, banking, credit cards, loans and business banking.
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