Senior Business Analyst
Role Overview
The Senior Business Analyst will define and own requirements for e-commerce platforms, back-office systems, and mobile applications.
The role supports Jet2.com and Jet2holidays in delivering customer-focused travel experiences.
Key Skills for This Role
Full Job Posting
Role overview
The Senior Business Analyst will define and own requirements for e-commerce platforms, back-office systems, and mobile applications.
The role supports Jet2.com and Jet2holidays in delivering customer-focused travel experiences.
Working arrangement
- The role offers hybrid working with two days per week in the office.
Benefits
- Benefits include a discretionary profit share scheme and colleague discounts on Jet2.com flights and Jet2holidays packages.
Responsibilities
- Own and refine requirements as clear, testable user stories with acceptance criteria.
- Collaborate with delivery teams and stakeholders through agile ceremonies including 3-amigos and refinement sessions.
- Model as-is and to-be processes using workflows, user journey maps, and other visual artefacts.
- Build expertise in products, systems, and business processes to provide informed guidance.
- Document risks, dependencies, and compliance impacts.
- Understand business needs and document how systems are used across internal departments.
- Coach, mentor, and line manage Business Analysts.
- Contribute to Business Analysis best practices, knowledge sharing, and continuous improvement.
- Support Lead Business Analysts with complex analysis and challenging system interactions.
What you will have
- Extensive experience working as a business analyst.
- Experience in an agile or scaled environment is preferred.
- Experience working alongside a development team.
- Familiarity with a range of backlog management tools.
- A personable, proactive, inquisitive, and analytical approach.
- Strong communication and stakeholder management skills.
- Experience managing competing workloads and priorities in a fast-paced environment.
- Experience coaching, mentoring, and developing junior colleagues.
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