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Senior Business Analyst

Jet2.com and Jet2holidays
Leeds, GBR
Full-time
Mid-Senior
Hybrid
Discovered 1 months ago
Business analysisRequirements managementUser storiesAcceptance criteriaAgile deliveryBusiness process modelling

Full Job Posting

Role overview

The Senior Business Analyst will define and own requirements for e-commerce platforms, back-office systems, and mobile applications.

The role supports Jet2.com and Jet2holidays in delivering customer-focused travel experiences.

Working arrangement

  • The role offers hybrid working with two days per week in the office.

Benefits

  • Benefits include a discretionary profit share scheme and colleague discounts on Jet2.com flights and Jet2holidays packages.

Responsibilities

  • Own and refine requirements as clear, testable user stories with acceptance criteria.
  • Collaborate with delivery teams and stakeholders through agile ceremonies including 3-amigos and refinement sessions.
  • Model as-is and to-be processes using workflows, user journey maps, and other visual artefacts.
  • Build expertise in products, systems, and business processes to provide informed guidance.
  • Document risks, dependencies, and compliance impacts.
  • Understand business needs and document how systems are used across internal departments.
  • Coach, mentor, and line manage Business Analysts.
  • Contribute to Business Analysis best practices, knowledge sharing, and continuous improvement.
  • Support Lead Business Analysts with complex analysis and challenging system interactions.

What you will have

  • Extensive experience working as a business analyst.
  • Experience in an agile or scaled environment is preferred.
  • Experience working alongside a development team.
  • Familiarity with a range of backlog management tools.
  • A personable, proactive, inquisitive, and analytical approach.
  • Strong communication and stakeholder management skills.
  • Experience managing competing workloads and priorities in a fast-paced environment.
  • Experience coaching, mentoring, and developing junior colleagues.

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