Senior Business Analyst

Role overview

Main duties and responsibilities

• Lead business analysis across medium and large change initiatives from discovery through implementation.
• Investigate complex problems and identify changes across processes, people, information, technology, organisational structures, and roles.
• Define business drivers, objectives, scope, requirements, and expected benefits.
• Assess solution feasibility and evaluate options against feasibility, value, risk, and strategic alignment.
• Analyse impacts, dependencies, risks, and trade-offs across design options.
• Translate business needs into actionable requirements and keep them aligned through delivery.
• Use Customer Experience and Journey Mapping where appropriate; challenge assumptions and recommend solutions that address underlying needs.

Required experience and capabilities

• Significant Senior Business Analyst experience in complex organisations and change environments.
• Strong business analysis experience across the full project lifecycle and medium- to large-scale transformation programmes.
• Excellent requirements gathering, analysis, and documentation skills; strong process analysis and process mapping capability.
• Experience undertaking impact assessments, options analysis, and risk evaluation.
• Ability to engage, influence, and challenge senior business and technology stakeholders.
• Strong analytical and problem-solving skills, including identifying root causes rather than symptoms.
• Experience translating complex business requirements into practical solutions.
• Ability to manage multiple priorities in a complex, international environment.

Desirable experience

• Experience in global professional services, legal, or a similarly complex organisation is desirable.
• Customer Experience, Journey Mapping, and service design experience are desirable.
• Knowledge of Agile, Waterfall, or hybrid delivery methodologies is desirable.
• Experience supporting technology-enabled transformation programmes is desirable.
• Relevant Business Analysis qualifications, such as BCS certification or equivalent, are desirable.

About DLA Piper