Senior Business Analyst, AEM & Digital Experience

Role overview

AEM and design system work

• Use knowledge of AEM templates, components, content architecture, and authoring and publishing workflows to guide requirements and discussions.
• Translate WCAG 2.2 AA accessibility and brand compliance criteria into system-level requirements.
• Work with designers and engineers to align solutions with GDS architecture and token strategy.
• Reproduce web issues, document impact, coordinate investigation, and provide urgent AEM publishing support as needed.

Requirements and collaboration

• Capture business and product objectives and define AEM and design system requirements, user stories, acceptance criteria, and success measures.
• Assess requirements against AEM capabilities and recommend reuse, enhancements, or new development.
• Document functional and non-functional requirements, dependencies, edge cases, authoring needs, and accessibility needs.
• Facilitate planning, design reviews, refinement, UAT, and release activities; document decisions and manage risks and dependencies.

Required qualifications

• At least 5 years as a Business Analyst, Systems Analyst, or similar professional in digital product, platform, or design system teams.
• Bachelor's degree in Business, Marketing, Technology, or a related discipline.
• Hands-on AEM experience across components, templates, authoring, publishing workflows, and content management.
• Direct design system experience and strong understanding of UX/UI and front-end practices, including Figma, Storybook, and component-driven development.
• Clear documentation, Agile delivery, backlog management, Jira/Confluence, facilitation, and communication skills.

Preferred qualifications

• Enterprise or global-scale design system experience is preferred.
• Managing priorities across global time zones and business lines is preferred.
• Global enterprise or financial services experience is preferred.
• Web publishing, content operations, or digital experience background is preferred.

Team collaboration