Senior Business Analyst
Role Overview
A global software company is undergoing an eCommerce transformation intended to increase self-service and eCommerce-enabled business from 25% to 60% over three years.
The Senior Business Analyst will support this growth on a contract basis and report to the Director of eCommerce Operations and Transformation.
The role is remote in the UK; the initial contract duration is six months.
The contract rate is DOE, Outside IR35.
Key Skills for This Role
Full Job Posting
Role overview
A global software company is undergoing an eCommerce transformation intended to increase self-service and eCommerce-enabled business from 25% to 60% over three years.
The Senior Business Analyst will support this growth on a contract basis and report to the Director of eCommerce Operations and Transformation.
The role is remote in the UK; the initial contract duration is six months.
The contract rate is DOE, Outside IR35.
Key responsibilities
- Lead discovery sessions and requirements workshops.
- Translate business needs into requirements, process maps, user stories and acceptance criteria.
- Define eCommerce business rules for products, pricing, payments and subscriptions.
- Identify risks, dependencies and gaps before development.
- Support MVP definition, UAT and launch readiness.
- Ensure delivered solutions meet agreed requirements.
- Develop reusable processes and standards to accelerate future eCommerce initiatives.
- Collaborate with product, technology, finance, marketing, customer success and operations teams to define solutions and improve customer journeys.
Candidate requirements
- At least 5 years' experience as a Business Analyst within eCommerce, SaaS, subscriptions or digital transformation.
- Strong experience gathering and documenting requirements for complex, cross-functional projects.
- Good understanding of eCommerce and subscription journeys.
- Experience working across business and technical teams.
- Confidence facilitating workshops and influencing stakeholders.
- Experience with CRM, ERP, eCommerce or customer portal systems.
- Salesforce, NetSuite or Merchant of Record experience is desirable.
- Excellent communication skills and comfort working in a global environment.
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