Senior Atlassian Consultant (Full-Stack Jira Expert)

About This Role

Partnership Management & Service Portfolio Development* Build and manage the service portfolio for the partnership with Atlassian.

• Prepare technical and commercial proposals.
• Plan and execute projects.
• Develop executive and architectural solution proposals for clients.
• Deliver pre-sales presentations to promote Atlassian services (Jira & Confluence).
• Design cloud transformation strategies, including migration approach and licensing, and present them to clients.

Platform Administration* Manage Jira and Confluence configurations at the enterprise level.

• Design and manage:
• • Workflows
    • Permission Schemes
    • Notification Schemes
    • Issue Types & Screens
• Manage users, permissions, and integrations with SSO/LDAP.
• Monitor system performance and ensure platform stability.

Project Configuration & Enablement* Create and configure Jira projects (Scrum / Kanban / Service Management).

• Set up advanced Boards and Dashboards.
• Design performance tracking reports (KPIs & Metrics).
• Support teams in optimizing Jira usage.
• Implement departmental requirements as requested.

Development & Integration* Develop custom solutions using:

• • ScriptRunner
    • Groovy
    • Jira REST APIs
• Build integrations with internal and external systems.
• Develop Webhooks and Automation scripts.
• Customize Confluence templates and macros.

Automation & Optimization* Design and implement Automation Rules.

• Optimize workflows and processes within Jira.
• Reduce manual intervention and improve operational efficiency.
• Support digital transformation initiatives through automation.

Change Request (CR) Management* Analyze Change Requests (CRs).

• Provide effort estimation within 5 working days.
• Implement changes based on priority.
• Deliver completion reports (JCR).

Support & Training* Handle tickets and provide daily operational support.

• Train end users.
• Prepare user guides and documentation.
• Troubleshoot technical and operational issues.

Governance & Strategic Advisory* Provide recommendations to improve platform utilization.

• Ensure compliance with enterprise governance standards.
• Support alignment of Jira with the (NEXT) framework.
• Propose a roadmap for platform development.

Requirements

*Required Qualifications**Experience 6 to 12 years of experience in:

• • Atlassian Jira Administration
    • Jira Development & Automation
    • Enterprise Implementations
    • Plugins / Add-ons

Technical Skills* Jira Software / Jira Service Management / Confluence

• ScriptRunner / Groovy
• Atlassian REST APIs
• Automation Rules
• API-based Integrations
• SSO / LDAP

Certifications (Preferred)* Atlassian Certified Professional (ACP)

• Jira Administrator Certification
• Agile / Scrum Certifications

Soft Skills* Strong ability to work independently (Single Point of Delivery)

• Strong analytical skills
• Stakeholder management
• Fast response and execution
• Strategic and operational thinking