Senior Associate System Engineer

Duties and Responsibilities:

• Consult with customers on technical design decisions, infrastructure requirements, and deployment architecture.
• Conduct remote technical training for Clinical Informatics, IT, Lab Analysts, and Biomedical Engineering teams.
• Adhere to established processes, methodologies, and best practices for technical implementations and documentation.
• Advise on deployment strategies, design impacts, cloud readiness, and migration requirements.
• Plan and execute cloud migrations and deployments, including environment configuration, connectivity validation, testing, cutover, and rollback planning.
• Collaborate with client networking and security teams to define and validate firewall rules, required ports and protocols, routing, DNS, VPN connectivity, and network segmentation.
• Troubleshoot connectivity issues across clinical devices, on-premises infrastructure, and cloud environments.
• Provide client support outside standard business hours as needed.
• Establish and maintain effective client relationships and a high level of client satisfaction.
• Coordinate technical planning and implementation activities across multiple customers.
• Manage multiple work assignments to meet project commitments and utilization targets.
• Develop and maintain knowledge of CareAware Device Integration products and services.
• Consult with customers and internal teams on the deployment and integration of hardware, software, cloud infrastructure, and services.
• Collaborate with third-party vendors and partners to resolve integration and deployment dependencies.
• Complete hardware and software installations, configurations, and upgrades for customers.
• Support and validate client software functionality following installations, upgrades, and migrations.
• Perform technical troubleshooting and issue resolution, escalating issues as appropriate.
• Serve as an escalation point for non-production issues across supported products and triage issues to Support Management as appropriate.