Senior Associate, Learning Business Partner

Role Overview

Key Responsibilities

• AI - Native Business Function: As an LBP, your mission is to design and execute our AI-Native strategy. You will champion the integration of artificial intelligence across all core business functions. Your goal is to maximise operational intelligence, streamline team velocity, and future-proof our business function.
• Learning the Ground Reality: Spend time working closely with the teams to see how they actually do their jobs. This helps you understand business goals and the real challenges employees face every day.
• Spotting the Gaps (Training Need Identification): Talk to managers to find out where the team is struggling. Use what you learned "on the ground" to suggest the right training sessions to solve those problems.
• Creating the Plan: Once you know what’s needed, build the training plan. You'll decide how the training will work and get feedback from leaders to make sure the plan is perfect.
• Making it Happen: Be the person in charge of running the training. This means managing the calendar, sending out invites, and making sure everything goes smoothly on the day of the session.
• Managing the Tools: Use our learning apps (LMS) to upload training videos or documents and keep track of who has finished their lessons.
• Proving the Results: Show that the training worked! You’ll need to have the data (numbers) ready to show how many people attended, what they thought of it, and how it improved their work.
• Stakeholder Management: Meet regularly with department heads to understand their goals and build strong working relationships across the company.
• Vendor Management: Find outside training experts, handle the paperwork and payments, and make sure their workshops run smoothly from start to finish.

Mandatory Qualifications & Skills

• Experience: Previous work in a training or L&D role (2-3 years) where you managed multiple tasks at once.
• People Skills: The ability to talk comfortably with everyone from junior staff to leadership.
• Organisation: A person who is very detail-oriented and never misses a deadline on the assigned projects.
• AI tools: Comfortable in using modern AI and development tools like Gemini, Claude, GPT, etc., can use them for daily use, automate mundane tasks and focus on new initiatives.
• Strong skills in Google Workspace to manage data, track performance numbers, and present actionable insights to leadership during regular reviews
• Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.
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