{bc}
Apply
greenhouse

Technical Consultant

Razorpay Software Private Limited
Bengaluru, IND
Full-time
Entry
Onsite
Discovered 1 weeks ago
HTMLCSSAngularFlutterReact NativeJava

Full Job Posting

Roles and Responsibilities

  • Addressing technical queries on APIs, and Plugins and complete Razorpay product suite.
  • Communicates technical issues to merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams.
  • Identifies irregularities in functionality and unexpected behaviours with Razorpay products and services.
  • Provide timely resolution to merchants assist them with Level 2/3 support team with product knowledge and technical troubleshooting & Debugging skills.
  • Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration.
  • Capture issues in our CRM (FreshDesk), update progress on a regular basis and resolve issues of the merchant.
  • Act as an advocate for technical queries and expertise in terms of knowledge for Razorpay products, their implementations and usages.
  • Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers.
  • May travel to client sites in order to resolve extremely complex customer and integration issues.

Mandatory Qualifications

  • To explain complex information in simple, clear terms to a non-IT personnel.
  • Ability to deal with complex issues and bring it to closure with least dependency.
  • Logical thinker with good analytical and problem-solving skills.
  • Good to have Up-to-date technical knowledge in payment gateway domain.
  • Ability for in-depth understanding of multiple products and processes.
  • Good interpersonal skills coupled with quick decision making while advising the client or Sales team.
  • Knowledge of at least one frontend (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go).
  • B.Tech/M.Tech degree with internship experience
  • Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.
  • Follow us on LinkedIn & Twitter

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Razorpay Software Private Limited

Territory Manager, Bank Retail & Direct Enterprise Sales

Kolkata, IND

Discovered 1 weeks agoFull-time

Lead Software Development Engineer

Bengaluru, IND

Discovered 1 weeks agoFull-time

Regional Manger, Enterprise Sales - Bank & Direct

Mumbai, IND

Discovered 1 weeks agoFull-time

Cluster Manager, Enterprise Sales - Bank & Direct

Bengaluru, IND

Discovered 1 weeks agoFull-time

Lead Communication Designer

Bengaluru, IND

Discovered 2 weeks agoFull-time

Junior Analyst, Risk Management

Bengaluru, IND

Discovered 2 weeks agoFull-time

Analyst, Banking Alliances

Chennai, IND

Discovered 2 weeks agoFull-time

Analyst, Banking Alliances

Bengaluru, IND

Discovered 2 weeks agoFull-time