Senior Associate, Human Resources
Role Overview
The Senior Specialist, Human Resources is a dual-focus role supporting workforce enablement for the Proprietary Segment and HR business partnering for an assigned client group. This role uses data, analytics, and storytelling to translate workforce information into actionable insights for leaders, leveraging tools such as Power BI, SAP, PowerPoint, and AI-enabled technologies. Reporting to the Director, HRBP & Workforce Enablement Leader, this role partners closely with HR Business Partners and Centers of Excellence (COEs) to align workforce data, talent priorities, and HR initiatives across the Proprietary Segment and to develop and implement coordinated workforce and talent plans, support HR program launches as needed, and monitor progress, adoption, and outcomes. This role also provides reporting and insights that help leaders assess workforce trends, identify areas of focus, and support employee development and program rollout across the segment. Essential Duties and Responsibilities Provides day-to-day HR business partner support to an assigned client group, advising managers and employees on policies, procedures and people matters and escalating complex employee relations issues as appropriate. Uses in-depth expertise and experience to handle situations in various HR areas including performance management, onboarding, offboarding, compensation planning, training, benefits and payroll, and supports employees, leaders and HR partners through the performance management cycle within the HR system. Partners with Talent Acquisition and Compensation on staffing needs, job descriptions, requisitions, offers, leveling and pricing. Maintains solid knowledge of and ensures compliance with employment-related laws, regulations, policies, work procedures and safety rules, and liaises with Legal on statutory and legal issues. Builds the workforce story for the Segment — using Power BI, PowerPoint and AI-enabled tools to turn workforce data into clear visuals, executive-ready materials and recommendations leaders can act on. Tracks progress, milestones and adoption of talent and HR initiatives and monitors dashboards for workforce health, reporting key metrics and surfacing risks or opportunities for the Segment. Ties talent and HR initiatives together across the Segment so related efforts are sequenced and delivered as one plan, leading working sessions with managers and leaders to align on priorities and presenting progress and recommendations to HR leadership. Launches talent and HR programming as needed, including employee development programs — governance and rollout planning — coordinating delivery with the relevant COEs (such as talent management) and subject matter experts. Supports talent reviews, succession planning and capability assessments by preparing materials, analyzing data, consolidating inputs across operating units and tracking follow-through. Supports change management and communication plans, including execution readiness and contributes to cross-functional HR projects such as culture and process improvement initiatives. Additional Requirements Work in an office environment. At times must sit for extended periods of time. Skills and Competencies: Trustworthy, inclusive, communication and presentation to diverse and large audiences, decision making, planning and organizing, personal accountability and attention to detail Strong consultative, interpersonal and client orientation skills Ability to work both independently and in a team environment Capacity to handle confidential and sensitive information and issues in a discrete manner Ability to work in a fast-paced virtual environment in a global organization Ability to prioritize and respond timely to changing requirements and to coordinate multiple tasks simultaneously Read and interpret data, information and documents. Must be able to multi-task, work under time constraints, problem solve, and prioritize. Ability to make independent and sound judgments. Observe and interpret situations, analyze and solve problems. #LI-MC1 #LI-Hybrid Education High school diploma or equivalent required. Bachelor’s degree in Human Resources or a related field preferred. An equivalent combination of education and relevant work experience will be considered. Work Experience Minimum 5 years Experience and knowledge of multiple HR disciplines required Experience with HR business systems (i.e. Ultimate, Workday, PeopleSoft, Kronos, SuccessFactors, SAP HCM) preferred Preferred Knowledge, Skills and Abilities Experience in HR specialist/generalist work, HR analytics, and/or organizational development, with the potential to grow into a future HR leadership role. Strong business acumen, with the ability to translate workforce data into clear narratives and present insights persuasively to business leaders. Demonstrated ability to work with data and use Power BI, or a comparable BI tool, to access, filter, and interpret existing reports. Advanced Excel and PowerPoint skills, with comfort using AI-enabled tools. Strong program coordination, facilitation, communication, and interpersonal skills.
Key Skills for This Role
Full Job Posting
Additional Requirements
- Work in an office environment. At times must sit for extended periods of time. Skills and Competencies: Trustworthy, inclusive, communication and presentation to diverse and large audiences, decision making, planning and organizing, personal accountability and attention to detail Strong consultative, interpersonal and client orientation skills Ability to work both independently and in a team environment Capacity to handle confidential and sensitive information and issues in a discrete manner Ability to work in a fast-paced virtual environment in a global organization Ability to prioritize and respond timely to changing requirements and to coordinate multiple tasks simultaneously Read and interpret data, information and documents. Must be able to multi-task, work under time constraints, problem solve, and prioritize. Ability to make independent and sound judgments. Observe and interpret situations, analyze and solve problems. #LI-MC1 #LI-Hybrid Education High school diploma or equivalent required. Bachelor’s degree in Human Resources or a related field preferred. An equivalent combination of education and relevant work experience will be considered. Work Experience Minimum 5 years Experience and knowledge of multiple HR disciplines required Experience with HR business systems (i.e. Ultimate, Workday, PeopleSoft, Kronos, SuccessFactors, SAP HCM) preferred Preferred Knowledge, Skills and Abilities Experience in HR specialist/generalist work, HR analytics, and/or organizational development, with the potential to grow into a future HR leadership role. Strong business acumen, with the ability to translate workforce data into clear narratives and present insights persuasively to business leaders. Demonstrated ability to work with data and use Power BI, or a comparable BI tool, to access, filter, and interpret existing reports. Advanced Excel and PowerPoint skills, with comfort using AI-enabled tools. Strong program coordination, facilitation, communication, and interpersonal skills. Experience supporting manufacturing, operations, or high-volume production environments preferred. Exposure to talent review, succession planning, and workforce planning processes preferred. Ability to work independently and collaboratively in a fast-paced, global, virtual environment while managing multiple priorities with attention to detail. Project management and change management experience. License and Certifications Human Resources\PHR or SHRM-CP preferred Travel Requirements None: No travel required Physical Requirements Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
- Performance-based bonuses, service recognition, and employee appreciation initiatives celebrate dedication and impact. West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to [email protected] . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.
Preferred Qualifications
- Work in an office environment. At times must sit for extended periods of time. Skills and Competencies: Trustworthy, inclusive, communication and presentation to diverse and large audiences, decision making, planning and organizing, personal accountability and attention to detail Strong consultative, interpersonal and client orientation skills Ability to work both independently and in a team environment Capacity to handle confidential and sensitive information and issues in a discrete manner Ability to work in a fast-paced virtual environment in a global organization Ability to prioritize and respond timely to changing requirements and to coordinate multiple tasks simultaneously Read and interpret data, information and documents. Must be able to multi-task, work under time constraints, problem solve, and prioritize. Ability to make independent and sound judgments. Observe and interpret situations, analyze and solve problems. #LI-MC1 #LI-Hybrid Education High school diploma or equivalent required. Bachelor’s degree in Human Resources or a related field preferred. An equivalent combination of education and relevant work experience will be considered. Work Experience Minimum 5 years Experience and knowledge of multiple HR disciplines required Experience with HR business systems (i.e. Ultimate, Workday, PeopleSoft, Kronos, SuccessFactors, SAP HCM) preferred Preferred Knowledge, Skills and Abilities Experience in HR specialist/generalist work, HR analytics, and/or organizational development, with the potential to grow into a future HR leadership role. Strong business acumen, with the ability to translate workforce data into clear narratives and present insights persuasively to business leaders. Demonstrated ability to work with data and use Power BI, or a comparable BI tool, to access, filter, and interpret existing reports. Advanced Excel and PowerPoint skills, with comfort using AI-enabled tools. Strong program coordination, facilitation, communication, and interpersonal skills. Experience supporting manufacturing, operations, or high-volume production environments preferred. Exposure to talent review, succession planning, and workforce planning processes preferred. Ability to work independently and collaboratively in a fast-paced, global, virtual environment while managing multiple priorities with attention to detail. Project management and change management experience. License and Certifications Human Resources\PHR or SHRM-CP preferred Travel Requirements None: No travel required Physical Requirements Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
About West Pharmaceutical Services
Manufacturer of injectable pharmaceutical packaging and delivery systems.
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