Senior Associate - Event Technology Support Specialist

Overview

Event Technology Support Specialist

• to lead and manage all aspects of technology support within the wavespace.
• This role is critical in delivering seamless, high-quality technology experiences and ensuring the success of client engagements.
• Your key responsibilities
• Lead technology planning and execution for client workshops, leadership sessions, and wavespace programmes
• Configure and prepare the wavespace environment to enable immersive and design thinking experiences
• Conduct pre-session technical checks and dry runs with facilitators and stakeholders
• Provide real-time technical support during live sessions, ensuring rapid troubleshooting and fallback solutions
• Operate and maintain AV systems including LED walls, interactive displays, control systems, and Microsoft Teams Rooms
• Ensure technology readiness and perform routine health checks and maintenance
• Act as the primary on-site technology point of contact during workshops and events
• Collaborate with facilitators, account teams, vendors, and global wavespace teams
• Support onboarding and training of additional or backup support personnel
• Proactively identify and implement improvements to enhance client experience and technology reliability
• Ensure compliance with EY security, governance, and risk standards
• Support inspections, audits, and readiness checks for key client engagements

Skills And Attributes For Success

• Strong troubleshooting skills across AV, hardware, software, and collaboration platforms
• Hands-on experience with enterprise AV systems and Microsoft Teams environments
• Ability to perform effectively in high-pressure, client-facing settings
• Excellent communication and stakeholder management skills
• Proactive mindset with a focus on continuous improvement and innovation
• Ability to work both independently and collaboratively in a fast-paced environment
• Ideally, you ll also
• Hold AV certifications (e.g., CTS, Dante, Crestron, Extron)
• Possess networking knowledge including AV-over-IP concepts
• Have experience supporting executive briefing centres, innovation hubs, or similar environments
• Hold network certifications such as CompTIA Network+ or Cisco CCNA
• Be familiar with enterprise IT/AV governance, access control, and data security
• Have prior experience working in the Middle East or in culturally diverse client environments
• Be fluent in English, with Business Arabic proficiency strongly preferred
• What we look for
• We are looking for a technically strong and client-focused professional who thrives in dynamic environments and is passionate about delivering exceptional experiences.
• The ideal candidate brings a blend of technical expertise, problem-solving capability, and confidence in engaging with senior stakeholders.
• What we offer you
• At EY, we ll develop you with future-focused skills and equip you with world-class experiences.
• We ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.
• Learn more.
• Are you ready to shape your future with confidence?
• Apply today.
• To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.
• EY | Building a better working world
• EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
• Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
• EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions.
• Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.