Senior Application Support Engineer

About DXC Technology

Working Pattern

The Senior Application Support Engineer Role

Responsibilities

• Performing early morning checks to ensure applications are healthy before the users log in.
• Monitor, diagnose and resolve technical issues related to Windows desktop and server-based applications.
• Own, troubleshoot, and resolve complex 2nd and 3rd line technical issues within agreed SLAs.
• Plan and execute application upgrades, security patching, and impact analysis across Production and Non-Production environments.
• Implement monitoring and continual service improvement to reduce ticket volume and optimize system reliability.
• Provide guidance, training, and technical coaching to junior analysts.
• Investigate Windows Event Viewer and Application log analysis to identify root causes of application errors.
• Create and update "how to guides" and knowledge base articles for common fixes and internal processes.
• Collaborate closely with other application engineers in the team as well as liaising with the client on a regular basis.
• Work together with the applications team to identify and implement continual service improvement activities.
• 5 or more years of experience in application support, systems administration, or IT service desk environment.
• Advanced analytical problem-solving and root-cause analysis.
• Capability to thrive in high-pressure, live production environments.
• Excellent communication skills and the ability to work in a team-oriented environment.
• Microsoft certifications (e.g., Azure Fundamentals/Administrator), ITIL foundation, or vendor-specific CRM/ERP certifications are desirable.
• The following technical skills would be beneficial:
• Understanding of ServiceNow or related ITSM tool
• Windows-based Applications experience
• Advanced SQL skills in SQL Server and knowledge of SSRS
• Active Directory
• Understanding of operating systems, cloud platforms and basic programming integrations
• Experience of Dynatrace or other monitoring tools
• Strong working knowledge of ITIL service management processes. ITIL V4 Foundation Certification is desirable

Key Skills

Benefits

• DXC provide a comprehensive Flex benefits scheme including investment in development, Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.
• At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
• Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Qualifications

• 5 or more years of experience in application support, systems administration, or IT service desk environment.
• Advanced analytical problem-solving and root-cause analysis.
• Capability to thrive in high-pressure, live production environments.
• Excellent communication skills and the ability to work in a team-oriented environment.
• Microsoft certifications (e.g., Azure Fundamentals/Administrator), ITIL foundation, or vendor-specific CRM/ERP certifications are desirable.
• Understanding of ServiceNow or related ITSM tool
• Windows-based Applications experience
• Advanced SQL skills in SQL Server and knowledge of SSRS
• Active Directory
• Understanding of operating systems, cloud platforms and basic programming integrations
• Experience of Dynatrace or other monitoring tools
• Strong working knowledge of ITIL service management processes. ITIL V4 Foundation Certification is desirable