Senior Analyst, Project Management

Position Summary

Responsibilities

• Partner with all key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded.
• Acts as a single point of contact for benefit plan implementation.
• Mediates and coordinates resolution of all project deliverables and implementation related tasks.
• Develops and executes implementation strategy consistent with customer expectations.
• Ensures strategy is administered in accordance with all performance guarantee arrangements.
• Engages team members to follow through on their responsibilities.
• Evaluates impact of customer requested exceptions and develops reasonable alternatives to satisfy Client needs while minimizing impact on systems and operations.
• Solicits and assesses internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process.

Required Qualifications

• 2+ years Project management and Client facing experience.
• Negotiation and conflict resolution skills across various levels of the organization.
• Ability to remain flexible yet focused during stressful situations.
• Attention to detail and accuracy while focusing on overall project deliverables.
• Ability to express complex concepts in a clear and concise manner.
• Highly organized and able to quickly prioritize multiple assignments with high quality results.

Preferred Qualifications

• 1+ years Health Plans and Benefits experience
• Salesforce experience.
• Microsoft Teams, Excel, Outlook experience.
• Comprehensive understanding and strong association with Aetna organizations representing products, services, administration, operations and systems.
• Associate's degree preferred

Education

• High School diploma/GED and equivalent work experience

Anticipated Weekly Hours

• 40

Pay Range

• The typical pay range for this role is: $46,988.00 - $122,400.00
• This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
• The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
• This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

• This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Application Notes

• We anticipate the application window for this opening will close on: 10/05/2026
• Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.