Senior Analyst, Performance Reporting

Role overview

Responsibilities

• Conduct advanced data analysis, modelling, data mining, and data visualization.
• Develop reports tracking contractual performance, team performance, and key performance indicators.
• Create and facilitate training to support performance reporting practices and dashboards.
• Prepare executive presentations and briefing materials on results, trends, risks, and opportunities.
• Participate in the TTC Customer Service Ambassador Program.

Qualifications and experience

• Relevant post-secondary diploma or degree, or equivalent education, training, and experience, plus relevant performance reporting experience.
• Experience developing measurable performance metrics, targets, benchmarks, and outcomes.
• Extensive financial and operational data analysis, modelling, measurement reporting, and presentation experience supporting enterprise-level decisions.
• Knowledge of project management methodologies and experience managing projects of various sizes.
• Strong business intelligence, data analytics, and self-service platform experience; Power BI experience is essential.
• Hands-on experience assessing needs and designing, developing, and implementing multi-department e-learning programs.
• Expert knowledge of Microsoft Excel, PowerPoint, and Word.
• Strong quantitative and problem-solving skills, including finding relationships across data sources.
• Knowledge of data segmentation, data clustering, and advanced analytics techniques.
• SAP experience is an asset.

Skills and tools

• Relevant platforms may include SQL, Tableau, Power BI, and MicroStrategy; Power BI is essential.
• The role calls for analytical ability, office technology skills, effective interpersonal communication, and communication across different mediums.

Work arrangement

• The TTC describes the work approach as flexible and hybrid, combining remote work with purpose-driven in-person collaboration.

Benefits

• Full-time TTC employees can join the defined pension plan.
• Benefits include health, dental, and vision coverage.
• Professional development and learning programs are available.