Senior Analyst

P r o vi de t e c h ni cal l e ad on network management systems and performance monitoring tools

Provide technical support for multi-vendor Routers and switches.

Resolve remote connectivity issues on links and modems in a timely manner.

Maintaining network configuration data and b a c k u p s f or all Rem ote co n n e ct i v i ty imp l em e n tat i o n s a n d e q u ip men t.

S u pp o r t and m a in ta i n ne t w o r k sta b i l i ty

P r o vi de t e c h ni cal su p p o r t v i a t e l e p h o n e or e -m a i l to f i e ld per so n als a n d ven do r s

Re sol v e t e c hni cal pr o b l em s t hr ou g h per s o n al k n o w l e d ge, r e s e a r c h or t e a m w o r k.

E scalate cas e s to t h e a pp r o p r i ate s k i ll l e ve l i n l in e wi t h d e f ine d p roc e du re s i n ord e r to en su r e t i me ly re solut i on of s ervi ce l eve l a gre e men ts a n d m a in ta i n custo me r sat i sf a ct i o n.

C oo r d in ate o n s i te v i s i ts a n d p a r ts o r d e r i n g wi th Zayo a n d t hi rd - p a r ty f ie ld t e a m s.

M ee t pr oduct i vi ty a n d q ual i ty ta rge ts

Help and support other members of the team through sharing of information and effective team working

Diagnose and resolve software hardware connectivity problems.

Manage and deploy software upgrades to production network equipment as required.

Responsible for opening, updating and closing customer and event specific trouble tickets, monitoring NOC e- mail inboxes and creating FCC outage notifications.

Executes maintenance method and procedures (MOPs) associated with NOC driven approved change management request activities

Assists in outage root cause analysis, process improvement initiatives, and automation

Perform other duties as assigned or required

B ac he lo r ’s d e gre e i n C o m p ut e r S c ien ce E n g ine e r i n g or re lat e d d egr e e or e q u i v al e n t e x pe r ien ce a n d/or t e c hni cal t r a i ni n g i n e l e ct r o ni cs

Thr e e ( 3) to f iv e ( 5) y e ar of re lat e d w o r k e x per i en ce

B as i c u n d er sta n d in g of ne t w o r k s e cu ri ty p rin c i p l e s an d co n c ep ts. ( In clud i n g V P N )

TC P/ I P a n d N e t w o r k i n g t r o u b l e s h oot i n g

K n o w l e d g e of wi r e l e ss t e l e c o mm u ni cat i o n s ne t w o r k m a n a ge m en t syst em s

CC NA c er t i f i cat i on p r e f e rr e d

E xc e ll en t sense of personal accountability

Excellent communication skills.

Excellent customer service skills

Knowledge of transport and transmission systems relevant to SONET, OCx, and asynchronous signals, or Ethernet and IP Services.

Strong problem-solving skills

A strong team worker and communicator with the desire to talk to field engineers and technicians

Proficient with Microsoft Office and the ability to learn specialized system tools

Skilled at completing tickets for m a in t en a n ce p u r p ose

A b i l i ty to m ult i - task i n a fa s t p ac e d en v i ro n men t

De ta i l o r i en t e d w i th st r o n g wri tt e n a n d ve r b al s k i lls

S e lf -m ot iv at e d wi th t h e a b i l i ty to m a k e c ri t i cal d e c i s i o n s

A stro n g t e am w or k e r a n d c o mm u ni cator wi th t h e d e s i re to talk to f ie ld e ng i nee rs a n d t e c hni c i a n s.

K n o w l e d g e of wi r e l e ss co m m u ni cat i o n s a p lus

I T I L k n o w l e d g e a p lus