Process Manager

Design, develop, and maintain web applications using ASP.NET Core MVC following eClerx coding standards and best practices.

Required Qualifications & Experience

Working Conditions

Qualifications

• Required
• Core Development Stack
• DevOps & Version Control
• Support & Operations Tools
• Required Qualifications & Experience
• Category
• Requirement
• Education B.E. / B.Tech / B.Sc. (Computer Science, IT, or related field)
• Experience.NET Core MVC development with at least 1 year in a technical support or troubleshooting capacity
• Core Development Strong proficiency in ASP.NET Core MVC, C#, Entity Framework / LINQ, and SQL Server
• APIs & Integration Hands-on experience with RESTful API design, JSON-based web services, and third-party integrations
• Frontend Skills HTML5, CSS3, JavaScript, jQuery, Bootstrap; ability to collaborate on UI-backend integration
• Database SQL Server query writing, stored procedures, performance tuning; basic understanding of DB health monitoring
• Support Fundamentals Basic understanding of L1/L2 support concepts, incident triage, and SLA-driven resolution
• Version Control Git, Azure DevOps; familiarity with CI/CD pipelines
• Working Conditions
• Condition
• Details
• Work Location Chandigarh – On-site presence required; hybrid flexibility subject to project phase and manager approval.
• Work Hours Standard business hours with flexibility during sprint delivery cycles, go-live events, and critical production incidents.
• Availability On-call availability may be required during major releases or high-priority support incidents.
• Travel Occasional travel to other eClerx sites for cross-location knowledge transfer or project delivery (infrequent).

Responsibilities

• A. Application Development
• Build and integrate RESTful APIs with internal systems and third-party services.
• Write clean, modular, and scalable C# code with a strong focus on testability and maintainability.
• Work with Entity Framework / LINQ for data access layer design and optimization.
• Collaborate with front-end developers to integrate UI components with backend business logic using HTML5, CSS3, JavaScript, jQuery, and Bootstrap.
• Write and optimize SQL Server queries, stored procedures, and indexing strategies for high-performance data operations.
• Implement authentication and authorization mechanisms including JWT, ASP.NET Identity, and OAuth.
• Configure Dependency Injection and Middleware within.NET Core applications.
• Manage code using Git and Azure DevOps; actively participate in code reviews and pull request processes.
• Deploy and maintain applications on IIS, Azure, or other applicable hosting environments.
• Support CI/CD pipeline setup and maintenance for automated build and deployment workflows.
• Participate in Agile/Scrum ceremonies including sprint planning, stand-ups, retrospectives, and backlog grooming.
• Collaborate with business analysts and QA teams to ensure requirements are accurately translated into software deliverables.
• Diagnose and resolve application errors, configuration issues, API failures, and integration breakdowns in deployed environments.
• Monitor application health, investigate performance degradation, and implement fixes or coordinate escalations as required.
• Assist with database-level diagnostics including identifying long-running queries, connection timeout issues, and data access anomalies.
• Maintain and update SOPs, troubleshooting runbooks, and incident logs for supported applications.
• Coordinate with infrastructure, QA, and vendor teams for issues that require cross-functional resolution.
• Escalate unresolved issues with clear incident summaries, root cause hypotheses, and diagnostic data to senior engineers or L3 owners.
• Support user access management, role assignments, and agent/user onboarding within deployed application systems.
• ASP.NET Core MVC and C# – advanced proficiency required.
• Entity Framework Core / LINQ – data access patterns, migrations, and performance optimization.
• SQL Server – complex query writing, stored procedures, indexing, and performance tuning.
• REST APIs and JSON-based web services – design, documentation, and third-party integration.
• HTML5, CSS3, JavaScript, jQuery, Bootstrap – front-end integration competency.
• Dependency Injection, Middleware, and.NET Core pipeline configuration.
• Authentication & Authorization – JWT, ASP.NET Identity, OAuth 2.0.
• Git and Azure DevOps – branching strategies, pull requests, code reviews.
• CI/CD pipelines – build automation, deployment configuration (Azure, IIS, or Docker).
• Basic knowledge of Azure services, containers, or microservices architecture (added advantage).
• Familiarity with application monitoring concepts and log analysis.
• Basic understanding of API gateway behaviour, timeout patterns, and connection diagnostics.
• Comfort working alongside DBA and infrastructure teams during incident resolution.
• Experience with ITSM / ticketing tools (ServiceNow, JIRA, or equivalent).
• B. Application Support
• Serve as the first technical escalation point for deployed .NET Core MVC applications, handling L1 and L2 support incidents raised by operations or business teams.