Senior Analyst

Key responsibilities

• Loyalty Offer Management • Engage merchant partners on a frequent (day-to-week/weekly) basis to gather loyalty offer requirements. • Curate and configure offers within the loyalty engine, ensuring accuracy and timeliness. • Coordinate with downstream partners (e-commerce, website) to communicate offer changes and ensure seamless execution. • Monitor in-flight offers closely, tracking status and flagging issues before they impact execution. • Partner with IT to troubleshoot and resolve any technical issues affecting offer setup or delivery.
• Reporting & Performance • Maintain detailed, up-to-date tracking of all offers in progress. • Prepare and deliver monthly offer performance reporting and presentations to merchant teams.
• Manage accrual reporting, including factor-rate calculations. • Ensure data feeds supporting offer performance reporting are accurate and clearly communicated to merchant partners.
• Stakeholder Collaboration • Serve as a clear, consistent communication link across merchant partners, IT, and internal loyalty stakeholders. • Proactively surface risks, blockers, and status updates to keep offer execution on track.
• Budget & Forecast Operations • Support marketing P&L management across loyalty and related workstreams. • Collect and consolidate forecast submissions from all involved stakeholders and workstream leads. • Work with budget partners and marketing leads to capture monthly/quarterly needs and apply appropriate budget changes.
• Required Experience & Skills • 5-8 years of experience in loyalty operations management, with hands-on offer setup/configuration experience. • Demonstrated experience in budget operations, forecasting, or marketing P&L support. • Strong, proactive communication skills - comfortable managing frequent touchpoints with merchant partners and cross-functional teams (IT, e-commerce, web). • Detail-oriented, with the ability to track multiple in-flight offers and reporting cycles simultaneously. • Comfortable working with accrual/factor-rate calculations and financial reporting concepts.
• Loyalty Offer Management
• Engage merchant partners on a frequent (day-to-week/weekly) basis to gather loyalty offer requirements.
• Curate and configure offers within the loyalty engine, ensuring accuracy and timeliness.
• Coordinate with downstream partners (e-commerce, website) to communicate offer changes and ensure seamless execution.
• Monitor in-flight offers closely, tracking status and flagging issues before they impact execution.
• Partner with IT to troubleshoot and resolve any technical issues affecting offer setup or delivery.
• Reporting & Performance
• Maintain detailed, up-to-date tracking of all offers in progress.
• Prepare and deliver monthly offer performance reporting and presentations to merchant teams.
• Manage accrual reporting, including factor-rate calculations.
• Ensure data feeds supporting offer performance reporting are accurate and clearly communicated to merchant
• partners.
• Stakeholder Collaboration
• Serve as a clear, consistent communication link across merchant partners, IT, and internal loyalty stakeholders.
• Proactively surface risks, blockers, and status updates to keep offer execution on track.
• Budget & Forecast Operations
• Support marketing P&L management across loyalty and related workstreams.
• Collect and consolidate forecast submissions from all involved stakeholders and workstream leads.
• Work with budget partners and marketing leads to capture monthly/quarterly needs and apply appropriate budget changes.
• Required Experience & Skills
• 5-8 years of experience in loyalty operations management, with hands-on offer setup/configuration experience.
• Demonstrated experience in budget operations, forecasting, or marketing P&L support.
• Strong, proactive communication skills - comfortable managing frequent touchpoints with merchant partners and cross-functional teams (IT, e-commerce, web).
• Detail-oriented, with the ability to track multiple in-flight offers and reporting cycles simultaneously.
• Comfortable working with accrual/factor-rate calculations and financial reporting concepts.