Senior Analyst - Airport Operations Systems

Overview

Senior Analyst Airport Systems

Responsibilities

• Lead the design, deployment, and integration of airport systems supporting terminal operations (check-in, boarding, gates), airfield management (AODB, resource management, surveillance systems), and baggage handling (BHS, BRS, Baggage Track & Trace).
• Define technical and operational requirements in alignment with airport strategic goals, safety standards, and future capacity planning.
• Collaborate with internal and external stakeholders, consultants, and solution providers to ensure systems are implemented on schedule, within scope, and meet all performance and quality benchmarks.
• Oversee the daily performance and reliability of operational systems to ensure uninterrupted 24/7 functionality.
• Develop and maintain SOPs, system incident response protocols, and business continuity strategies to ensure high availability and resiliency.
• Coordinate closely with AOCC, IT, baggage operations, and airside teams to enable integrated, real-time situational awareness

Requirements

• Bachelor’s degree in Engineering, Information Technology, or Aviation Management; Master’s degree preferred.
• 10 years of experience in airport systems or aviation IT, including leadership in large-scale technology implementations.
• In-depth knowledge of: I. Terminal systems (CUTE/CUPPS, CUSS, FIDS, BRS, Security Screening) II. Airfield systems (AODB, RMS, Surface Movement, Airport Surveillance, GMS) III. Baggage systems (BHS, SCADA, integration with airline DCS and BRS)
• Experience in designing or implementing AI/ML-enabled systems to support data-driven operations.
• Proven track record in enhancing seamless passenger processing, self-service technologies, and biometric integrations.
• Familiarity with aviation standards (IATA, ICAO, ACI), and ITSM frameworks (e.g., ITIL).
• Excellent interpersonal and communication skills, both written and verbal.
• Proficiency in English language is essential.