Senior Administration & Process Optimization Specialist

Role overview

Responsibilities

• Identify, recommend, and implement workflow improvements, operational efficiencies, and sustainable business solutions.
• Design, develop, maintain, and optimize reports and dashboards for operational, management, and client needs.
• Provide hands-on operational support during workload increases, staffing challenges, or changing business priorities.
• Coach and mentor colleagues, support knowledge transfer, and contribute to continuous learning initiatives.
• Design and implement tools for strategic planning, objective setting, performance monitoring, and decision-making.

Qualifications and experience

• Bachelor’s degree in Business Administration, Data Science, Statistics, Information Systems, or a related discipline.
• At least four years of insurance-industry experience, including progressive experience in senior administrative, operational support, or business operations roles.
• Strong knowledge of administrative processes and end-to-end operational workflows.
• Experience applying continuous improvement methodologies such as Lean.
• Strong technical capabilities and experience with reporting, analytics, and business productivity tools, including Power BI and Power Automate.
• Strong analytical, problem-solving, communication, collaboration, and adaptability skills.
• Interest in using data, automation, analytics, and emerging technologies, including AI, to improve business outcomes.

Work arrangement

• The position offers a hybrid work environment with flexibility and access to workspaces.

Compensation

• Typical hiring range is CAD 73,000 to CAD 78,000 per year; the base salary offered may vary with knowledge, skills, experience, and internal equity.

Benefits

• Benefits include group insurance, a pension plan, stock purchase plan, vacation and wellness or personal development days, telemedicine, employee and family assistance, ergonomic furniture support, performance bonus, and product discounts.