Senior Account Sales Representative

Actively and consistently support all efforts to simplify and enhance the customer experience.

Meet or exceed established monthly sales performance targets and penetration goals within the assigned MDU portfolio, as defined in the Standards of Sales Performance.

Engage potential customers in non-bulk multi-dwelling unit properties with 50+ doors through door-to-door outreach to acquire new residential customers

Generate incremental revenue from existing customers by adding new or additional Spectrum services within assigned properties.

Respond to customer problems and complaints according to established company policy, using appropriate tools and resources, and follow through to ensure issues are satisfactorily resolved.

Maintain a well-informed knowledge base of competitors’ activities, pricing, and offers throughout the assigned territory, and inform the supervisor/manager of changing competitive programs or marketing directions.

Attend and actively contribute to sales meetings and training programs; apply learning and feedback to improve individual sales results.

Accurately complete all necessary documentation to support sales activities, including dispositions, sales orders, and sales reporting, in a manner consistent with quality control guidelines and required timeframes.

Collect and account for funds and provide receipts according to Company policy and guidelines.

Spend approximately 80% of your time outdoors, walking door-to-door and lifting up to 20 pounds in various weather

Work variable hours, including evenings, weekends, split days off and holidays

Required Qualifications

Education

High School Diploma or equivalent work experience

1+ years in sales or customer service