Sales Representative
Key Skills for This Role
Full Job Posting
How You’ll Make an Impact
Drive new customer acquisition by conducting door-to-door sales in assigned non-bulk multi-dwelling unit properties with 49 or fewer doors.
Actively and consistently support all efforts to simplify and enhance customer experience.
Meet or exceed established monthly sales performance targets and penetration goals within the assigned MDU portfolio, as defined in the Standards of Sales Performance.
Generate incremental revenue from existing customers by adding new or additional Spectrum services within assigned properties.
Respond to customer problems and complaints according to established company policy, using appropriate tools and resources, and follow through to ensure issues are satisfactorily resolved.
Maintain a well-informed knowledge base of competitors’ activities, pricing, and offers throughout the assigned territory, and inform the supervisor/manager of changing competitive programs or marketing directions.
Attend and actively contribute to sales meetings and training programs; apply learning and feedback to improve individual sales results.
Accurately complete all necessary documentation to support sales activities, including dispositions, sales orders, and sales reporting, in a manner consistent with quality control guidelines and required timeframes.
Collect and account for funds and provide receipts according to Company policy and guideline
Working Conditions
Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather
Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.)
Exposure to moderate noise levels
Must be able to work evenings, weekends, holidays, and split days off
What You’ll Bring to Spectrum
Required Qualifications
Education
High School Diploma or equivalent work experience
Experience
0-6+ months of sales or customer service experience
Skills
- Knowledge of cold call sales techniques and persuasive communication
- Ability to travel within assigned territories using a reliable personal vehicle, including during inclement weather
- Capacity to work outdoors for extended periods in any season or weather
- Familiarity with computer operating systems, consumer and commercial communications devices such as smartphones, routers and wireless equipment, and computer software applications
- Valid driver’s license with a satisfactory driving record meeting Spectrum standards
Preferred Qualifications
- Experience
- 1+ years of sales or related work experience
Skills
- Understanding of communications technologies and services, particularly data networking fundamentals
- Knowledge of cable or telecommunications services
- Experience educating consumers about products and services
- Success in sales, prospecting or cold calling, with direct sales experience preferred
About Charter Communications
Leading broadband connectivity company and cable operator.
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