Senior Account Manager
Role Overview
Senior Account Manager in an account-management pod serving global Amazon marketplaces.
Fully remote position managing Amazon Seller and Vendor Central accounts and leading client relationships.
Key Skills for This Role
Full Job Posting
Role overview
Senior Account Manager in an account-management pod serving global Amazon marketplaces.
Fully remote position managing Amazon Seller and Vendor Central accounts and leading client relationships.
Account management and strategy
- Manage a portfolio growing to approximately ten accounts while maintaining strong client retention.
- Serve as primary client contact, set expectations, and communicate proactively and transparently.
- Lead strategy calls, review performance, and align clients on priorities and next steps.
- Track account KPIs and audit performance to identify opportunities, blockers, and areas for improvement.
- Create and adjust growth plans based on data, marketplace trends, account health, seasonality, competition, and client goals.
- Recommend improvements across sales, traffic, conversion, profitability, inventory, content, and advertising.
- Plan and oversee promotions, launches, and marketplace initiatives; coordinate issue resolution with internal teams.
- Collaborate with Ads, Specialists, Content, Onboarding, and Strategists to align execution with client goals.
- Identify retention risks and appropriate upsell opportunities; improve account performance and client experience.
Amazon and client communication
- Understand Amazon traffic, conversion, listing quality, profitability, inventory, account health, and category dynamics.
- Interpret advertising performance and align advertising direction with account goals such as growth, profitability, ranking, launches, or market share.
- Explain results, recommendations, performance concerns, and strategic decisions clearly to clients.
- Work with pod members to validate recommendations, communicate priorities, and raise blockers early.
Qualifications
- Bachelor's degree in Marketing, Business Development, Management, or related studies.
- At least two years of client account management experience.
- At least two years of digital marketing or eCommerce experience.
- At least one year of experience with Amazon Seller Central or Vendor Central.
- Able to build client relationships, listen actively, develop growth strategies, manage time, multitask, and work independently and collaboratively.
Tools
- The company uses Google Workspace, Microsoft Office, ClickUp, NordPass, Slack, Sellerboard, Data Dive, and Zoom.
Application materials
- Applicants are asked to submit an English CV or resume, two references, and responses to role-related questions.
About AMZ Advisers
Digital media marketing agency developing and implementing strategic plans for global Amazon marketplaces.
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