Senior Account Manager
Role Overview
DataRobot provides AI platforms and applications for developing, delivering, and governing predictive and generative AI at scale.
This quota-carrying role expands and retains a portfolio of existing non-strategic customers and owns their commercial relationship after the initial sale.
Key Skills for This Role
Full Job Posting
About DataRobot and the role
DataRobot provides AI platforms and applications for developing, delivering, and governing predictive and generative AI at scale.
This quota-carrying role expands and retains a portfolio of existing non-strategic customers and owns their commercial relationship after the initial sale.
Key responsibilities
- Drive renewals and identify upsell opportunities by matching DataRobot's GenAI platform and applications to customer needs and priorities.
- Maintain account plans, identify growth areas, map stakeholders, and expand into new functional buying centers.
- Own pipeline development and forecast accuracy; maintain CRM hygiene and visibility for sales leadership.
- Work with Technical Success Managers to monitor usage and re-engage underutilized customers with targeted messaging and new application capabilities.
- Build relationships with director-level and more senior and technical stakeholders across business lines.
- Serve as the commercial point of contact after initial purchase, ensuring a smooth transition and customer lifecycle continuity.
Qualifications
- 8+ years of quota-carrying sales or account management experience in SaaS or enterprise technology, focused on existing-customer expansion.
- Demonstrated success renewing and growing recurring revenue across multi-year subscription contracts.
- Ability to engage business and technical stakeholders, uncover use cases, navigate complex customer environments, and manage multiple stakeholders.
- Experience collaborating with technical and customer success teams.
- Familiarity with GenAI or applied AI concepts is a plus.
- Bachelor's degree or equivalent experience.
Benefits
- Competitive pay and benefits may include medical, dental, and vision insurance, flexible time off, paid holidays, paid parental leave, and an employee assistance program, depending on location and local requirements.
Operating principles
DataRobot lists principles including customer focus, high standards, continuous improvement, rigor, positive intent, teamwork, committed decisions, results, and clear communication.
Hiring process
- The company states that selected regions may use approved AI-powered tools to support hiring; application decisions are made by DataRobot team members.
- Applicant data is handled under the company's Applicant Privacy Policy.
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