Senior Account Manager

Role overview

Key responsibilities

• Drive renewals and identify upsell opportunities by aligning the GenAI platform and applications with changing customer needs.
• Execute account plans, identify growth areas, map stakeholders, and expand into new functional buying centers.
• Own pipeline development, forecast accuracy, and CRM hygiene for existing-account opportunities.
• Monitor usage with Technical Success Managers and re-engage underutilized accounts with targeted messaging and new capabilities.
• Build relationships with director-level and technical stakeholders across lines of business.
• Serve as the commercial point of contact after initial purchase and maintain momentum across the customer lifecycle.

Required experience and qualifications

• At least 8 years of quota-carrying sales or account management experience in SaaS or enterprise technology, focused on existing-customer expansion.
• Demonstrated success renewing and growing recurring revenue across multi-year subscription contracts.
• Ability to engage business and technical stakeholders, uncover use cases, and expand account footprint.
• Strong collaboration skills and experience working with technical and customer success teams.
• Ability to navigate complex customer environments, manage stakeholders, and serve as a trusted commercial lead.
• Bachelor's degree or equivalent experience.

Additional qualification

• Familiarity with GenAI or applied AI concepts is a plus.

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