Senior Account Director

Tunnl is building a future where artificial intelligence enables organizations to connect meaningfully with the people who matter most. We help organizations conduct research at scale, define the right audiences, surface real-time insights, identify optimal communication channels, and measure changing attitudes over time.

Tunnl serves brands, agencies, and advocacy groups alike - organizations navigating complex communications, reputational, and regulatory landscapes. These teams need smarter, faster ways to make audience-informed decisions that stand up to scrutiny and resonate across stakeholder groups. Whether you're building a brand, shaping public opinion, managing risk, or launching a new initiative, Tunnl empowers you to move from insight to impact with clarity & confidence.

The Senior Account Director is a senior leader within Tunnl’s Client Experience team, responsible for delivering exceptional value to clients, managing complex accounts, and mentoring junior team members. This role bridges insight delivery, strategic partnership, and internal coordination, serving as a key driver of client retention and growth.

Reporting to the VP of Client Experience and Insights, this position owns a $3M–$4M book of business and collaborates closely with Research & Data Operations, Product, and Sales to ensure Tunnl’s work is impactful, efficient, and aligned to client priorities.

This is a hands-on, externally facing role requiring strong business acumen, storytelling skills, and operational clarity. You will lead client conversations, scope new work streams, and coach Account Managers and Analysts to deliver with excellence.

The ideal candidate is a motivated self-starter who enjoys solving problems, works well in fast-paced environments, takes pride in getting the details right, and is eager to leverage their technical and analytical skills in survey research and microtargeting. While it's preferable to have candidates in the DC-area, this role is open to US-based, fully remote candidates as well.

Clients renew and expand their contracts due to your strategic leadership

Account Managers and Research Analysts grow under your mentorship

Insights are delivered clearly, consistently, and drive meaningful action

Your portfolio is well-balanced and organized, with minimal escalations

Internal stakeholders see you as a reliable, strategic partner

Join a team driven by curiosity, teamwork, integrity, and a shared passion for solving big challenges.

A friendly, welcoming, and supportive culture with regular social and team events.

Comprehensive benefits with excellent medical, vision, and dental coverage.

Health Savings Account (HSA) and Flexible Spending Account (FSA) options.

Employer-paid life insurance & short-term & long-term disability, with other voluntary additional coverage available (accident, critical illness, hospital indemnity).

Flexible hybrid work policy.

Flexible paid vacation plus 80 hours of paid sick leave.

10 paid company holidays per year.

401(k) plan with 100% match up to 3%, plus 50% match up to 5% (subject to IRS limits).

Cell phone reimbursement stipend.

Monthly parking or commuter stipend for VA-based employees.