Senior Account Director (Bilingual Arabic/English)

Overview

Schedule

Responsibilities

• **Client Leadership:**
• Act as the primary point of contact for key Dubai clients, leading communications with clarity, confidence, and strategic direction.
• **Onboarding Excellence:**
• Own and refine the onboarding process for new Dubai clients, ensuring a smooth handover from sales to delivery.
• **SLA & Quality Oversight:**
• Act as a quality control layer across delivery pods; ensure all work meets agreed timelines, standards, and proactively resolve delivery risks.
• **Sprint Management:**
• Lead and manage cross-functional sprint cycles, ensuring tasks are clearly defined, prioritized, and delivered on time.
• **Performance & Growth:**
• Oversee account performance, ensure strategic recommendations are implemented, and identify opportunities for account expansion.
• **Operational Improvement:**
• Feed client insights back into the business to standardize best practices and improve internal success processes.

Requirements

• **Linguistic Mastery:**
• Professional-level fluency in Arabic and English is a core requirement for this role to effectively manage client communications and localized marketing content within the MENA region.
• **Agency Experience:**
• Proven experience in a client-facing role within a digital agency environment.
• **Regional Expertise:**
• Demonstrated experience managing high-value or international clients within the Dubai/MENA market.
• **Subject Matter Expertise:**
• Strong understanding of paid media, performance marketing, and client delivery models.
• **Leadership Skills:**
• Ability to operate at the intersection of strategy and operations, with the confidence to hold teams accountable to deadlines and quality standards.
• **Commercial Awareness:**
• Skilled at spotting and supporting growth opportunities within existing accounts.
• **Organizational Skills:**
• Highly organized with the ability to manage multiple stakeholders and competing priorities simultaneously.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note