Security Supervisor

Position summary

Security operations and emergency response

• Supervise Security Officers during assigned shifts and patrol guest areas, public spaces, back-of-house, beach facilities, and the hotel perimeter.
• Monitor CCTV, access control, and fire alarm systems; ensure security equipment is operational and report defects.
• Enforce hotel security policies and procedures; respond to security incidents, guest concerns, and emergencies.
• Assist with VIP movements, special events, crowd control, evacuations, fire drills, and crisis response.
• Coordinate with Dubai Police, Civil Defence, Ambulance Services, and other authorities when needed.

Incident management and compliance

• Investigate accidents, thefts, disturbances, and security breaches; prepare incident reports and maintain security records.
• Implement corrective and preventive actions where necessary.
• Ensure compliance with SIRA regulations and licensing requirements; verify Security Officers have valid SIRA Security Guard Licenses.
• Maintain security documentation and support SIRA inspections and audits; comply with Dubai Police and UAE Civil Defence regulations.

Team leadership and health and safety

• Conduct daily briefings and shift handovers; monitor attendance, grooming, discipline, and staff performance.
• Provide on-the-job training and coaching to team members.
• Ensure compliance with hotel Health & Safety policies; inspect fire and life safety equipment and promptly report hazards.

Qualifications and experience

• Diploma or bachelor’s degree in Security Management, Hospitality, Criminal Justice, or a related field.
• Valid SIRA Security Supervisor License is mandatory.
• Minimum 4–6 years of security experience in a 4-star or 5-star hotel or resort, including at least 2 years in a supervisory role.
• Good command of written and spoken English; Arabic is an advantage.
• Strong knowledge of SIRA regulations, CCTV, access control, fire safety, and emergency response.
• Experience in luxury hospitality or beach resorts is preferred.
• First Aid, CPR, and Fire Safety certifications are preferred.

Key skills

• Leadership and team management; security operations and loss prevention.
• CCTV and access control systems; emergency and crisis management.
• Incident investigation and report writing; customer service, communication, and problem-solving.
• Microsoft Office.