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Security Site Supervisor

Securitas Security Services
Andover, USA
Full-time
Mid
Onsite
Discovered 3 days ago
Communication

Full Job Posting

Key Responsibilities

  • Lead and manage security personnel: Supervise, coach, and develop Security Officers while holding team members accountable for performance, attendance, professionalism, and adherence to established procedures.
  • Oversee site operations: Manage daily security operations for a 24/7 corporate security program, ensuring appropriate coverage and compliance with post orders, company policies, and client requirements.
  • Manage client relationships: Serve as the primary point of contact for client leadership, addressing concerns, communicating operational updates, and maintaining a strong, service-focused partnership.
  • Coordinate staffing and scheduling: Oversee schedules, staffing levels, shift coverage, and attendance to support uninterrupted site operations.
  • Drive training and performance: Lead officer onboarding, training, performance evaluations, and ongoing coaching to maintain a capable and professional security team.
  • Maintain security standards: Conduct site inspections, review procedures, identify potential security risks, and implement corrective actions when necessary.
  • Respond to incidents and emergencies: Take charge of operational issues, conduct initial investigations, and ensure timely reporting and appropriate follow-up.
  • Oversee administrative functions: Review incident reports, approve timekeeping and payroll, maintain accurate records, and complete required operational documentation.
  • Promote exceptional customer service: Ensure Security Officers provide a professional, welcoming, and responsive experience for executives, employees, visitors, and vendors.
  • Support continuous improvement: Identify opportunities to improve site procedures, team performance, and overall service delivery.

Qualifications

  • Prior security supervisory or management experience strongly preferred.
  • Demonstrated experience leading a team, managing employee performance, and overseeing daily operations.
  • Experience coordinating staffing, scheduling, and coverage for a multi-shift or 24/7 operation.
  • Strong client relationship management and customer service skills, including the ability to communicate effectively with senior-level stakeholders.
  • Previous experience in a corporate, commercial office, or other professional security environment preferred.
  • Proficiency in Microsoft Office, email, scheduling systems, and incident reporting.
  • Strong organizational skills, sound judgment, and the ability to manage competing priorities.
  • Ability to remain composed and take decisive action during emergencies or high-pressure situations.
  • Professional demeanor, excellent communication skills, and a commitment to accountability and operational excellence.

What We Offer

  • Medical, Dental & Vision Insurance
  • 401(k) with Employer Matching
  • Paid Time Off
  • Paid Training
  • Company-Paid Life Insurance
  • Uniforms Provided
  • Employee Assistance Program (EAP)
  • Employee Discount Programs, including Travel, Electronics, Cell Phones & More
  • Wellness & Financial Education Resources
  • Career Advancement Opportunities Within Securitas
  • Join Securitas and bring your leadership experience to a team committed to delivering professional security services and helping make the world a safer place.
  • #NorthernNE

Preferred Qualifications

  • Prior security supervisory or management experience strongly preferred.
  • Previous experience in a corporate, commercial office, or other professional security environment preferred.

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