Security Service Technician 3

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician.

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.

Act as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.

Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.

Complete accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.

Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.

Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.

Advanced technical skills and experience related to fire alarm systems, and/or electronic security systems.

Advanced programming skills and proven ability to troubleshoot problems and look for solutions.

Advanced mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).

Strong verbal, written and interpersonal communication skills.

Strong organizational skills and the ability to handle multiple service needs simultaneously.

Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).

To be a self-starter and work well with minimal supervision.

A valid driver’s license with a clean driving record.

Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.