Operations Supervisor

Role overview

Operations and team leadership

• Manage technical operations planning, business qualification, pre-bid proposal review, and booked-work turnover.
• Coach, train, mentor, and supervise colleagues, typically Project Managers and Project Coordinators.
• Recruit and hire as needed; plan, assign, and direct work and manage performance.
• Oversee contract execution, cost estimates versus actuals, contract reviews, labour planning, and invoices.

Projects, finance, and customer service

• Identify project risks and implement strategies to reduce cost and schedule deviations; escalate financial risks and delays.
• Support sales with technical project estimates and service proposals; identify scope changes, upsell, and service opportunities.
• Plan and coordinate service installations and work schedules and address performance issues early.
• Review engineering designs over $50,000, recommend changes, and provide final approval before execution.
• Use financial systems to analyze contract costs and risks and initiate corrective measures.
• Work with project and account managers to ensure quality control and customer satisfaction; meet with customers and seek feedback.
• Develop cost-effective improvements to project execution and customer value.

Safety and representation

• Provide safety leadership and ensure colleagues comply with occupational health and safety legislation and company policy.
• Represent Convergint professionally and promote company services; liaise with senior US leaders and service operations and professional services groups.

Qualifications

• College degree, trade school, or equivalent experience.
• 5–8 years of relevant experience in engineering, field work, or project management.
• Experience in at least one of electronic security, fire alarm and life safety, or building automation.
• Previous project supervisory experience.
• Strong financial analysis and cost-control skills; excellent Microsoft Outlook, Project, Excel, Word, and PowerPoint skills.
• Strong team leadership, team building, facilitation, and customer-focus skills.

About Convergint

Benefits and perks

• Benefits include paid time off, medical and dental coverage, employer RRSP contributions, tuition reimbursement, and a colleague assistance program.