Security Service Manager

Role overview

Security operations

• Oversee daily security operations across assigned client sites.
• Ensure compliance with company policies, contracts, applicable regulations, licensing requirements, and legislation.
• Conduct site inspections and operational audits; implement emergency procedures and address operational issues.
• Supervise, support, and develop security personnel.

Clients, reporting, and compliance

• Build client relationships, respond to concerns and escalations, and conduct regular client performance and security reviews.
• Prepare operational reports and service updates, maintain accurate records, investigate incidents, address risks, and implement corrective actions.

Financial oversight and business development

• Support budgeting and financial planning, monitor expenses, identify cost savings, and optimize staffing and resources.
• Contribute to branch financial and operational targets.
• Identify opportunities in the GTA, collaborate with sales on proposals and contracts, expand existing accounts, and monitor market and competitor activity.

Qualifications

• Minimum 3–5 years of security operations or management experience, including at least 3 years in a supervisory role.
• Demonstrated leadership and team management skills; strong knowledge of security operations, risk management, and incident response.
• Strong communication, organizational, and client relationship skills; able to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and security management systems.
• Valid Ontario Class G driver’s licence with a clean driving record.
• Able to travel throughout the Hamilton area and respond to emergencies outside regular business hours as required.

Work arrangement

• Hybrid arrangement combining remote, office-based, and on-site responsibilities; primary office is in Hamilton, Ontario.
• Regular travel to client sites throughout the Hamilton region; may need to address urgent matters outside regular business hours.

Compensation

• Annual salary is $55,000–$59,500, inclusive of car allowance.
• Additional compensation includes a non-taxable fuel allowance and performance-based bonuses.

Benefits and development

• Benefits include flexible tiered plans, a pension plan, and a company vehicle or car allowance, as applicable.
• Ongoing professional development and training opportunities are available.