Security Operations Manager / Security Supervisor

Role overview

Responsibilities

• Oversee daily security operations to protect premises, personnel, visitors, and assets.
• Develop and maintain security policies, standard operating procedures, and emergency response plans.
• Schedule and coordinate security officers to ensure coverage and operational effectiveness.
• Monitor access control, CCTV, alarm systems, and other security equipment.
• Conduct inspections, risk assessments, vulnerability reviews, and incident investigations.
• Respond to incidents, emergencies, disturbances, and unauthorized access, coordinating with relevant stakeholders.
• Manage visitor access, entry authorization, patrol routines, and security reporting.
• Maintain records of incidents, activities, inspections, and security performance.
• Coordinate with management, facilities, contractors, and external emergency services.
• Train, guide, and evaluate security personnel; monitor equipment maintenance and recommend improvements.
• Managers develop strategies, manage budgets and resources, oversee multiple sites or teams, and report performance and risks to senior management.
• Supervisors manage shifts, assign duties, inspect patrols, enforce procedures, and supervise frontline staff.

Requirements

• Diploma or bachelor's degree in Security Management, Criminal Justice, Business Administration, or a related field; equivalent professional experience is acceptable.
• Relevant experience in security operations, supervision, facility security, or risk management.
• Ability to lead security personnel and manage daily operational activities.
• Knowledge of security procedures, access control, surveillance systems, incident management, emergency response, risk assessment, workplace safety, and security reporting.
• Leadership, observation, communication, decision-making, problem-solving, and organizational skills; ability to manage multiple priorities and remain calm under pressure.
• Proficiency in Microsoft Office and relevant security management systems.
• Fluency in English; additional languages are an advantage.
• Relevant security training, professional certifications, or supervisory qualifications are preferred.