Security Managed Services Associate Manager
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Key skills for this role
About the Role
Role Summary The Associate Manager is responsible for providing management oversight across delivery teams and client engagements, with a strong focus on governance, performance monitoring, and alignment with organizational standards.
Key Skills for This Role
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Role Summary
The Associate Manager is responsible for providing management oversight across delivery teams and client engagements, with a strong focus on governance, performance monitoring, and alignment with organizational standards.
This role is not accountable for day‑to‑day project execution; instead, it ensures that delivery performance, service levels, and operating practices are effectively governed and continuously improved.
The Associate Manager acts as a senior interface between delivery teams, Delivery Managers, and leadership, ensuring transparency, consistency, and alignment of expectations.
The role supports a sustainable operating model by overseeing people utilization, workload balance, capability development, and performance feedback, while ensuring risks, issues, and escalations are managed through appropriate delivery management channels.
Delivery Governance & Performance Oversight
- Provide oversight across multiple teams and engagements to ensure alignment with agreed objectives, service levels, and organizational standards.
- Review delivery performance at a high level, monitoring progress against SLAs, KPIs, and contractual commitments.
- Ensure risks, issues, and escalations are proactively identified, tracked, and addressed through established governance and delivery management forums.
- Support audit readiness by ensuring delivery controls, documentation, and compliance requirements are consistently met.
People & Capacity Oversight
- Oversee team utilization and workload distribution to support a healthy and sustainable operating model.
- Monitor capability coverage and development needs across teams, escalating gaps and supporting improvement plans where required.
- Provide performance input and feedback in collaboration with Delivery Managers and People Leads, ensuring alignment with performance frameworks.
- Promote consistent application of people processes, performance standards, and organizational policies.
Stakeholder Management & Communication
- Act as a senior point of contact between delivery teams, Delivery Managers, and leadership, ensuring clear communication and transparency.
- Support leadership reporting by providing structured insights on delivery health, risks, and improvement areas.
- Align stakeholder expectations by reinforcing governance processes, decision‑making frameworks, and escalation paths.
Governance, Reporting & Continuous Improvement
- Support governance forums, management reviews, and performance reporting cycles.
- Ensure consistent application of organizational policies, quality standards, and internal controls across engagements.
- Identify trends, systemic risks, and improvement opportunities, contributing to continuous improvement initiatives.
- Support standardization and maturity of delivery governance practices across teams.
- **Key Skills & Experience**- Experience in delivery oversight, service governance, or engagement management within complex, multi‑team environments.
- Strong understanding of performance management, SLAs, risk and issue management, and governance frameworks.
- Proven ability to work with senior stakeholders and provide structured, data‑driven insights.
- Strong communication and influencing skills, with the ability to balance governance rigor and operational pragmatism.
- Experience supporting audit, compliance, or quality assurance activities is an advantage.
Leadership Attributes
- Governance‑driven mindset with strong attention to standards, controls, and consistency.
- Ability to operate at a strategic and cross‑engagement level rather than hands‑on project execution.
- Calm, structured, and objective approach to performance discussions and escalations.
- Commitment to building sustainable delivery models and continuous improvement.
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