Security Customer Success Manager

Role overview

Drive customer success

• Partner with customer executives, CISOs, security leaders, and technical stakeholders to accelerate security transformation.
• Help customers adopt and operationalise Microsoft Sentinel, Microsoft Defender, Microsoft Entra, Microsoft Purview, Security Copilot, and emerging AI security capabilities.
• Ensure successful delivery of customer engagements, adoption plans, and security outcomes.
• Act as an escalation point for complex customer challenges and critical situations.

Deliver business impact

• Lead execution across a portfolio of enterprise and public sector customers.
• Drive security adoption, consumption growth, customer value realisation, and long-term retention.
• Collaborate with sales, engineering, services, support, partners, and customer success teams.
• Use data and operational insights to improve execution and business results.

Shape security strategy

• Help customers build secure AI foundations and modern security operating models.
• Influence security strategy and technical roadmaps through customer feedback and industry insights.
• Drive innovation, scale best practices, and contribute to cybersecurity leadership.

Required qualifications

• Bachelor's degree in Computer Science, Cyber Security, Information Technology, Engineering, or a related field, or equivalent experience.
• At least 8 years of experience in cybersecurity, cloud, consulting, technical leadership, or customer-facing technology roles.
• Experience leading, coaching, and developing technical professionals.
• Experience engaging senior technical and business stakeholders.
• Strong understanding of modern security architectures and frameworks.

Preferred qualifications

• Experience leading cybersecurity, cloud transformation, or customer success teams.
• Expertise in one or more areas including security operations, SIEM, XDR, identity and access management, cloud security, Zero Trust, data security, governance, risk and compliance, or AI security.
• Experience working with enterprise and government customers.
• Microsoft security certifications or equivalent industry certifications.
• Strong commercial and business management skills.

Application note

• Applications are accepted on an ongoing basis until the position is filled.