Security Control Room Operator

About the Role:

Securecorp is seeking an experienced Full-Time Control Room Officer at our Logan site to deliver high-quality customer service and emergency response. This permanent full-time role operates on a 4 on / 4 off rotating roster with 12-hour shifts, supporting work-life balance. You will monitor security systems, manage access control, respond to incidents, and liaise with key stakeholders. Candidates must hold valid Australian work rights.

Benefits:

• SSIA Level 4 rates + super
• First Aid allowance (where applicable)
• Permanent full-time employment with career progression opportunities - 4 on/ 4 off roster (days/nights)
• Refer a Friend Program – earn $100 per successful referral
• Wellbeing support including EAP, health checks, and discounts (Apple, HelloFresh, Fitness First, Google Store, Booking.com)
• Flexibility to relocate to other sites across Australia
• Recognition programs and formal commendation awards

Key Responsibilities:

• Monitor and control access systems, alarms, and CCTV
• Assess and respond to situations involving risk or hazard
• Identify security risks and respond to incidents effectively
• Control access to security-sensitive areas
• Complete incident reports and maintain accurate data logs
• Conduct site safety monitoring
• Deliver consistent, high-quality customer service
• Liaise with stakeholders including clients, contractors, emergency services, and staff

Skills & Experience:

• 2 + years experience in a similar Control Room position
• Current QLD Security Licence (Crowd Controller component required)
• Control Room Licence
• Current First Aid & CPR certification
• Valid Drivers Licence & reliable vehicle
• Excellent verbal and written communication skills
• Strong attention to detail and professionalism
• Ability to work independently and as part of a team
• Flexibility to work rotating rosters, including nights and weekends
• Impeccable presentation and a positive attitude

About Securecorp:

Securecorp is a successful, progressive, and award-winning company delivering premium security, cleaning, electronics, and monitoring services nationwide. Operating across retail, major events, corporate sites, aviation, and more, we are guided by our core values of reliability, integrity, and results. With over 30 years of experience and 2,500+ employees, Securecorp provides stability, growth, and development opportunities for our people.

Security Master License: 3318865